Summary
Overview
Work History
Education
Skills
Timeline
Veteran Status
Generic

Travis French

Northwood,NH

Summary

Residential Supervisor with a strong record of improving participant engagement, strengthening program consistency, and elevating day-to-day residential operations. Experienced in leading staff, managing crises, and maintaining a safe, structured, and participant-driven environment. Skilled in clear communication, procedural enforcement, and supportive leadership across diverse teams and individual needs.

Consistently increases participant involvement through structured, meaningful activities; established regular weekend pickleball sessions, weight-training groups, and other routine programming that promote wellness, skill-building, and community connection. Prioritizes participant-centered interaction and maintains strong therapeutic rapport by engaging directly, modeling appropriate behavior, and reinforcing independence and accountability.

Operates reliably under pressure and maintains stability during crises while supporting staff through direct guidance and clear expectations. Committed to a residential environment where participants feel valued, supported, and actively involved in their own progress, and where staff have the leadership structure necessary to perform effectively.

Overview

3
3
years of professional experience

Work History

Residential Supervisor

NFI North
Concord, NH
10.2024 - Current
  • Oversee daily residential operations and ensure a safe, stable, and therapeutic environment for all participants; provide consistent leadership, direction, and support to Direct Care Counselors.
  • Maintain accurate documentation, monitor participant progress, and uphold compliance with agency policies and service expectations.
  • Provide crisis management, de-escalation, and emotional support while modeling professional communication and therapeutic rapport.
  • Coordinate with multidisciplinary teams to ensure cohesive service delivery and participant-centered care across all shifts.

Direct Care Counselor

NFI-North
Concord, NH
02.2024 - Current
  • Provide ongoing care to clients as they work towards reintegrating into their communities.
  • Provide emotional support and crisis intervention to individuals in a residential setting
  • Document client progress and maintained thorough and accurate records
  • Collaborate with a multidisciplinary team to provide comprehensive care and support to clients

Program Manager

NeuroRestorative
05.2023 - 09.2023
  • Managed the daily operations of multiple Intensive Treatment Program residences and provided support for the Residential Supervisors.
  • Oversaw, trained, and performance-managed care and administrative staff
  • Negotiated with and selected contractors, and managed department budget
  • Drive positive program outcomes by closely monitoring progress and quickly addressing problems as they arise

Residential Supervisor

NeuroRestorative
10.2022 - 05.2023
  • Managed the daily operations of an Intensive Treatment Services program. Oversaw scheduling for Direct Support Professionals and providing support for treatment specialists and case management.
  • Led a team of residential staff members in providing supportive services to individuals with developmental disabilities in a group home setting
  • Conducted regular staff trainings and performance evaluations to maintain high standards of care and professionalism

Education

Associates (Incomplete) - Business Administration

Mount Washington College
Manchester, NH
05.2014

Skills

  • Participant relations
  • Safety policies and procedures
  • Team management
  • Crisis intervention

Timeline

Residential Supervisor

NFI North
10.2024 - Current

Direct Care Counselor

NFI-North
02.2024 - Current

Program Manager

NeuroRestorative
05.2023 - 09.2023

Residential Supervisor

NeuroRestorative
10.2022 - 05.2023

Associates (Incomplete) - Business Administration

Mount Washington College

Veteran Status

U.S. Army Veteran – Active Duty - Honorable Discharge