Travis Fundling

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.

Worked closely with new customers to ensure all information on file is current, update Primary Care physicians and any other information as needed as customers established new health care accounts

• Developed long-lasting partnerships with purchasing personnel with large companies to identify and meet purchasing needs.
• Improved customer retention rates through personalized follow-up strategies tailored to individual needs.
• Delivered engaging presentations to C-level executives showcasing product value propositions clearly and effectively.

Used strong product knowledge and verbal/written communications skills to resolve customer issues on inbound calls.

Identified customers who had fallen behind on payments for legal document preparation or support services and engaged them through outbound calling in order to collect past due amounts.

Utilized a strong product knowledge and verbal communications to retain customers of legal support services.

Utilized a strong product knowledge of differing options that we had in regards to legal document preparation and legal support services as well as strong verbal communication skills to sell products top the customer as well as to inform them of the benefits of opting for our premium packages

Showed the adaptability to work multiple lined of business during my time with the company.

• Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
• Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
• Created written training materials and disciplinary documents to ensure compliance with HR documentation requirements.
• Monitored staffing levels and managed Representatives break and lunch times to ensure staffing levels met client requirements.
• Made myself available at all times to answer representative's questions and handle escalated calls

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.
• Utilized resources provided in order to maintain customers use of Sprint telephone services.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer issues.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Utilized strong verbal communications skills to upsell customers on optional service.