Travis Gable
Jacksonville
Summary
Skilled Information Technology Specialist with a proven track record at Horizon Business Machines, adept in network administration and offering exceptional problem-solving skills. Expert in hardware installations and maintaining robust client relationships, significantly enhancing system performance and customer satisfaction. Demonstrates strong project coordination and interpersonal abilities, ensuring efficient and secure IT environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Horizon Business Machines
03.2023 - Current
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Installed and configured network printers and other peripheral devices.
Printer Technician
Epic Office Solutions
02.2022 - 03.2023
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Studied and understood technical manuals, procedural documentation and guides to maximize benefit of printer technology.
- Investigated hardware product issues involving materials and software and devised solutions.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Information Technology Support Specialist
Elite IT ETX
10.2021 - 03.2022
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- Assisted in development of system security protocols.
Information Technology Specialist
Peltier Auto Group
07.2016 - 10.2021
- Managed high levels of call flow and responded to technical support needs.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Researched and recommended new technologies and strategies for improving system performance.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Planned and implemented upgrades to system hardware and software.
Education
Associate of Applied Science - Computer Information Systems
Tyler Junior College
Tyler, TX05-2014
Associate of Applied Science - Graphic Design
Tyler Junior College
Tyler, TX05-2011
Skills
- End user support
- LAN protocols
- Hardware installations
- Project coordination
- Problem-solving skills
- Device configuration
- Software updates
- Information security
- Network administration
- Excellent interpersonal skills
Certification
- CompTIA ITF+ - Computing Technology Industry Association.
Timeline
Information Technology Specialist
Horizon Business Machines
03.2023 - Current
Printer Technician
Epic Office Solutions
02.2022 - 03.2023
Information Technology Support Specialist
Elite IT ETX
10.2021 - 03.2022
Information Technology Specialist
Peltier Auto Group
07.2016 - 10.2021
- CompTIA ITF+ - Computing Technology Industry Association.
Associate of Applied Science - Computer Information Systems
Tyler Junior College
Associate of Applied Science - Graphic Design
Tyler Junior College
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