Travis Glaser
Pittsburgh,PA
Summary
Product Onboarding Manager with a proven record of delivering high-impact onboarding experiences for enterprise and mid-market clients across multiple industries. Expert in translating complex financial and operational data into scalable product implementations. Strong operator with a consultative client approach, technical fluency, and a consistent record of high customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Onboarding Manager
Juniper Square
San Francisco, CA
07.2025 - Current
- Orchestrate the end-to-end data migration lifecycle for new clients, leading strategic planning calls and coordinating cross-functional internal teams (Product, Sales, Engineering) for clients totaling $450,000,000+ AUM.
- Analyze, interpret, and transform complex alternative private investment data (private equity, venture capital, commercial real estate) from various sources for accurate mapping and import into the Juniper Square application.
- Consult customers through the implications of data mapping decisions, translating technical data transformations into clear operational impacts within the platform resulting in 25% client efficiency improvement.
- Recommended improvements to existing onboarding tools, internal workflows, and core application enhancements based on direct customer experiences to optimize long-term success and reduce turnover rates by 14%.
- Upholds exceptional client empathy and communication standards while managing multiple concurrent onboarding projects in a fast-paced, ambiguous environment.
Project Manager- Implementations
RealPage
Dallas, TX
07.2022 - 07.2025
- Team lead for data delivery ensuring optimizing and enhancing implementation process to reduce data ticket times by 10%.
- Oversee accuracy of client data during transportation from internal reporting to the client account ranging upwards of 40,000 cells of data.
- Manage overall progress of the implementation process for timely completion with a mean time to activate reduced by 10%.
- Monitor project performance across 7-14 clients to identify areas of improvement and implement corrective actions as needed to produce accurate recording keeping and distributions of up to $50,000,000 at a time.
- Coordinate resources across 5+ departments to ensure accurate delivery of projects on time maintaining deadlines to team standard 95% on time metric.
- Conduct regular meetings with stakeholders to discuss project updates, resolve conflicts and address any questions or concerns to solidify training of 10+ major product features.
Lease Administrator
JLL
Pittsburgh, PA
06.2021 - 07.2022
- Controlled account management of over 500 accounts by analyzing strategies to handle financial, legal and insurance issues for retail, dark fiber, and office locations.
- Spearheaded client services to reconcile account ledgers for major clients over $1,000,000 in accounts.
- Implemented process training for new team members to decrease training hours by ½.
- Instituted a document lead time success rate above 90%.
- Depleted document queue by 50% or better monthly.
Project Lead
Jennison Corporation
Carnegie, PA
09.2017 - 06.2021
- Streamlined project management by orchestrating the project lifecycle and facilitating project reporting, planning, and risk assessment resulting in 3 multi-month projects finished on time and on budget.
- Championed teams of 5-10 through revitalization of company processes to improve lead times of work from inventory to organization structures at all aspects of product lifecycle.
- Capitalized $20,000+ of revenue by reducing inventory and engaging with existing customers to purchase inventoried product.
- Amplified space utilization of work and storage areas to increase storage space 15% and improved working process to decrease production times and clutter.
- Oversaw shipping process to establish accurate delivery of $10,000+ finished goods and receival $5,000+ of raw material daily.
Education
Bachelor of Science - Finance
Duquesne University
Pittsburgh, PAAssociate of Science - Marketing
Duquesne University
Pittsburgh, PASkills
- Software Project Management
- Product Onboarding
- PM Software (Jira, Hubspot, Salesforce, Box)
- Software Consulting
- Data Analysis
- Customer Relations
- Time Management
- Team Management
- Financial Analysis
- Financial Reporting
- Excel
Certification
Project Management Professional Certificate- Google
Introduction to Cloud Computing- IBM
Accomplishments
Client-centric Award - JLL
- Award received for completion of client data transportation project where I managed software uploaded data for accuracy and fixes within the client deadline while adjusting to client needs.
Timeline
Product Onboarding Manager
Juniper Square
07.2025 - Current
Project Manager- Implementations
RealPage
07.2022 - 07.2025
Lease Administrator
JLL
06.2021 - 07.2022
Project Lead
Jennison Corporation
09.2017 - 06.2021
Associate of Science - Marketing
Duquesne University
Bachelor of Science - Finance
Duquesne University