Travis Glassey
Ramona,CA
Summary
Dynamic Outdoor Service Manager with a proven track record at The Crosby Club, enhancing member satisfaction through effective problem resolution and operational efficiency. Skilled in team collaboration and employee supervision, I consistently foster a constructive environment that drives exceptional service delivery and resolves concerns promptly.
Overview
13
13
years of professional experience
Work History
Outdoor Service Manager
The Crosby Club
08.2015 - 03.2020
- Oversaw daily operations to ensure exceptional member service experiences.
- Streamlined workflows to optimize efficiency in service delivery and member satisfaction.
- Collaborated with team members to resolve member concerns promptly and effectively.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Resolved customer complaints in professional and timely manner.
- Maintained a safe working environment by enforcing safety protocols and providing ongoing staff training on proper equipment use.
- Monitored service staff performance and provided feedback for improvement.
Warehouse Assistant
Craft Stones
01.2007 - 07.2013
- Operated forklifts and pallet jacks to efficiently move materials within warehouse.
- Managed inventory by organizing stock and conducting regular audits for accuracy.
- Coordinated with shipping department to ensure timely dispatch of products to customers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
Business Managment
Golf Academy of America
Carlsbad08-2015
Skills
- Constructive outlook
- Collaborative team management
- Effective multitasking
- Effective problem resolution
- Customer service
- Consistent team player
- Client relations management
- Organizational time strategies
- Team collaboration and leadership
- Reliable and ethical
- Employee supervision
- Outgoing and energetic
- Operational efficiency
Accomplishments
Rewarded The Employee of the Year at the Crosby Golf Club.
Timeline
Outdoor Service Manager
The Crosby Club
08.2015 - 03.2020
Warehouse Assistant
Craft Stones
01.2007 - 07.2013
Business Managment
Golf Academy of America