TRAVIS GLAZIER
Hospitality Manager
Portsmouth,NH
Summary
Ambitious and driven hospitality director with proven track record of creating and managing successful restaurant operations, inspiring staff, and greatly increasing profits. Extensive experience in customer service, leadership, and creating innovative solutions to the vast restaurant challenges. Well-versed in hospitality standards and natural knack for building relationships with customers and employees.
Overview
13
13
years of professional experience
Work History
Director of Hospitality
Finestkind Brewing LLC, Smuttynose Brewing
05.2022 - 05.2023
- Responsible for all hospitality venues and motivating staff to perform at peak efficiency and quality.
- Managed all recruitment, hiring, firing, salary negotiations, and training for upper management.
- Facilitated weekly meetings with events coordinator, delivered feedback and verified timely completion of tasks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed events facility and complete financial buildout, with expected earnings of $250k.
- Creatively offset BOH labor shortages with seasonal J1 visa exchange program.
- Strategically coordinated patio expansion with contractors, providing 3x greater space.
- Facilitated tasting bar expansion to include light food menu options, streamlined new POS and introduced table service, driving higher customer satisfaction.
- Led executive chef in developing house made, high profit, low cost menus while keeping COGS at 30% or below.
- Served as liaison between executive management and events department.
- Coordinated requests and managed third-party events hosted on property for charitable and other organizations.
- Approved annual sales targets, budgets, and menus.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
General Manager
Finestkind Brewing LLC, Smuttynose Restaurant
02.2020 - 05.2022
- Managed all recruitment, hiring, salary negotiations, and training for all front and back-of-house employees.
- Built and generated reports to analyze P&Ls and KPIs.
- Negotiated product cost and inventory with various vendors and stakeholders.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth resulting in doubling revenue and over 300k in earnings, over two-year period.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and elevating customer experiences.
Floor Manager
Portsmouth Brewery
11.2018 - 02.2020
- Managed team of 15 employees to maintain smooth-running operations consisting of hosts, food runners, and bussers.
- Performed closing procedures 2 times weekly by balancing cash drawers and reconciling credit card transactions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
General Manager
Lobster, The Rough
03.2017 - 03.2018
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, and controlled expenses to provide financial stability and long-term organizational growth.
- Managed all recruitment, hiring, hourly rates, and training for all employees.
- Built and generated reports to analyze P&Ls and KPIs.
- Created efficient and effective training tools, including side-work lists and opening and closing procedures.
- Handled all marketing and design needs including social media and print design.
- Oversaw entertainment and developed reports to track all details for accounting and marketing.
- Increased revenue by 20% and online reviews to 4.25 stars.
General Manager/Marketing Director
Portsmouth Gas Light Co.
08.2010 - 04.2017
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to increase customer experience.
- Oversaw preparation of marketing copy, images, videos, and emails.
- Created and managed social media campaigns to increase brand engagement.
- Optimized email campaigns to increase open and click-through rates.
- Improved website visibility through development and implementation of SEO strategies.
- Drove year-over-year business growth resulting in more than doubling revenue from 2.5 to 5.5 million.
Education
Associate of Arts - Design And Visual Communications
The Art Institute of Philadelphia
Philadelphia, PA06.2004
Skills
- Hospitality Management
- Strategic Forecasting
- High-Volume Environments
- Labor and Food Cost Control
- Guest Satisfaction
- Timelines and Milestones
- Adobe Creative Suite
- Labor and Overhead Cost Estimation
- Toast
Timeline
Director of Hospitality
Finestkind Brewing LLC, Smuttynose Brewing
05.2022 - 05.2023
General Manager
Finestkind Brewing LLC, Smuttynose Restaurant
02.2020 - 05.2022
Floor Manager
Portsmouth Brewery
11.2018 - 02.2020
General Manager
Lobster, The Rough
03.2017 - 03.2018
General Manager/Marketing Director
Portsmouth Gas Light Co.
08.2010 - 04.2017
Associate of Arts - Design And Visual Communications
The Art Institute of Philadelphia
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