Travis Goble
Grover,NC
Summary
Dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Service Manager / Advisor
Randy's Complete Auto Care
06.2019 - 10.2023
- Resolved customer complaints in professional and timely manner.
- Monitored inventory levels and placed orders to replenish stock.
- Analyzed service reports to identify areas of improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Project Estimator / Concrete Scanner
Concrete Core Drilling And Sawing
06.2018 - 06.2019
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
- Prepared bids and proposals to submit to clients and secure new business.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
Service Advisor
Tindol Ford
06.2017 - 06.2018
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained up-to-date knowledge of product and service changes.
Service Advisor
Gastonia Dodge
05.2016 - 06.2017
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained up-to-date knowledge of product and service changes.
Store Manager
Freemans Car Stereo
05.2013 - 05.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Applied Science - Heavy Equipment And Transport Technology
CPCC
Charlotte, NC06.2002
Skills
- Customer Service
- Service Documentation
- Estimating and Quoting
- Upselling
- Time Management
- Supply Ordering
- Staff Management
- Trustworthy and Honest
- Goal-Oriented
- Team Collaboration and Leadership
- Outgoing and Energetic
- Problem-Solving
Timeline
Service Manager / Advisor
Randy's Complete Auto Care
06.2019 - 10.2023
Project Estimator / Concrete Scanner
Concrete Core Drilling And Sawing
06.2018 - 06.2019
Service Advisor
Tindol Ford
06.2017 - 06.2018
Service Advisor
Gastonia Dodge
05.2016 - 06.2017
Store Manager
Freemans Car Stereo
05.2013 - 05.2016
Associate of Applied Science - Heavy Equipment And Transport Technology
CPCC
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