Travis Gordon
Thornton,CO
Summary
Throughout my years in the auto and sales industry I have excelled in productivity and surpassing standards. For the last year and a half in my sales position selling home warranties, I have been in the top three salesmen every month. I find great success in sales due to the competitive nature of reaching KPI's and overachieving in metrics required. I am also familiar with and enjoy the fast paced atmosphere involved. Furthermore in the auto and restaurant industry I have also learned and taken on a wide array of various skills that I continue to apply on a day-to-day basis in sales. I am very customer-service focused, hardworking, consistent, experienced, and an extremely dedicated individual. I would love to join your team and be able to help in any way that I can!
Overview
8
8
years of professional experience
Work History
Sales / Warranty Specialist
Homesafe
Littleton, CO
12.2023 - 05.2024
- Consistently closed above 25% on a monthly basis
- Effectively kept up with clients moving or with multiple properties to further opportunities
- Continuously helped others around me
- Worked extra hours and through lunches to achieve personal goals
- Self-managed and kept self on pace for success
- Properly communicated with clients in a professional manner
- Remaining in the top 3 of the sales board
- Enhancing product value and overcoming objections such as fixed income, spousal and running low on time
- Active listening to identify needs and wants of customers based on past and current experiences
- Product knowledge and thorough understanding of policy and claims process
- Empowering clients and giving a clear understanding of the product.
Loan Specialist
Autopay
Denver, CO
02.2022 - 11.2022
- Demonstrated excellent customer service and satisfaction by exceeding expectations
- Team leader as a loan specialist
- Provided quality and fast service to customers
- Put together deals in a system-based network
- Communicated clearly with customers in order to provide them with a better understanding of what they are able to accomplish
- Adapted to all customers' wants and needs
- Consistently followed up with customers through email
- Organizational skills
- Professionalism and strong work ethic.
Sales Associate
Subaru of Loveland
Loveland, CO
12.2018 - 01.2022
- Ensured full guest satisfaction at all points
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Welcomed guests with personable attitude and smile, offering assistance
- Built customer and employee loyalty by implementing effective operational strategies
- Resolved problems or concerns to ensure customers had a pleasant experience
- Answered phones politely and promptly & communicated effectively with staff regarding special requests
- Sold vehicles in order to fit each customer's individual needs.
Server
Palominos
Loveland, CO
02.2017 - 12.2019
- Maintained clean and organized workspace
- Correctly followed all health, safety and sanitation guidelines
- Maintained the highest standards of conduct and service
- Received and accurately processed customer payments
- Customer service
- Assisted customers with any dietary restrictions and food allergies
- Multitasking in order to stay organized in a fast-paced environment
- Attention to detail completing tasks accurately and thoroughly.
Bartender
Sapporo Japanese Steak House
Greely, CO
03.2016 - 03.2018
- Answered questions about menu selections and made recommendations when requested
- Anticipated and addressed guests' service needs
- Resolved complaints from guests by listening to issues and notifying the restaurant manager
- Completed opening and closing checklists according to set standards
- Checked on guests to ensure satisfaction
- Seated guests, took orders, served, and cleared tables/bar top in a timely and orderly manner
- Drove sales by effectively up-selling products to customers
- Fine end dining experience.
Education
Bachelor of Science - Psychology
University of Northern Colorado
Greeley, CO05-2022
Skills
- Conflict Resolution
- Multitasking
- Fast paced and efficient
- Team Player
- Active Listener
- Calm under pressure
- Problem Solving
- Administrative Experience
- Account Management
- Product expertise
Systems Applied
- CRM work
- Meeting monthly metrics/KPI's
Affiliations
- Sports and family activities
Accomplishments
National Champion for D2 football ( CSU-Pueblo )
National Champion for CFL football league ( Greyhawks )
Head coach of title winning elementary football team ( Bella Romero )
Leadership camp counselor for 5 years ( FCA )
References
References available upon request.
Timeline
Sales / Warranty Specialist
Homesafe
12.2023 - 05.2024
Loan Specialist
Autopay
02.2022 - 11.2022
Sales Associate
Subaru of Loveland
12.2018 - 01.2022
Server
Palominos
02.2017 - 12.2019
Bartender
Sapporo Japanese Steak House
03.2016 - 03.2018
Bachelor of Science - Psychology
University of Northern Colorado
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