Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Travis Gorrell

New Braunfels,Texas

Summary

Dynamic young professional with 10 years of experience across multiple industries. Recognized for rapid learning and adaptability, consistently delivering exceptional results in diverse work environments due to a strong work ethic.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Ice Cream Truck Operator / Manager

Mister Softee Inc.
09.2024 - Current
  • Regularly exceeded sales quotas and increased profitability through effective sales strategy and time management.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction to ensure repeat sales.
  • Achieved sales goals and service targets by cultivating and securing new customers without sacrificing existing customer relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed while training new employees and offering continual mentorship.
  • Maintained established levels of goods on both a daily individual basis and regularly in a team-shared warehouse, based on sales forecasts and demand.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected trucks for malfunctions and reported vehicles to upper management for corrective action.

Quality Inspector

New Braunfels Escapes
04.2024 - Current
  • Showed efficiency and timeliness in detail-oriented quality inspections of over 100 rental properties.
  • Organized daily routes to complete assigned inspection and maintenance tasks expediently within time-constriction.
  • Excelled in property management through consistent open communication, ensuring any potential cleaning, maintenance, or check-in issue was addressed promptly.
  • Remained professionally versatile and dependable for any additional work required to provide outstanding service.

Dispatcher/Customer Service Representative

Dispatch Center, LTD.
11.2023 - 04.2024
  • Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained accurate records of all emergency signals and calls, improving data tracking for future analysis.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Cellar Hand

Windmill Farms Winery
08.2022 - 08.2023
  • Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
  • Enhanced wine quality by implementing innovative fermentation techniques and processes.
  • Utilized advanced laboratory testing equipment as part of routine quality assurance checks, ensuring each wine met desired criteria for taste, color, and aroma.
  • Kept operations in compliance with company, safety and legal requirements.
  • Participated in industry events, representing the winery at trade shows and tastings to expand brand recognition and market presence.

Cellar Manager/Server

Water2Wine
08.2018 - 08.2022
  • Managed cellar storage to ensure proper fermentation and prevent inventory spoilage.
  • Optimized storage layouts for better space utilization, accommodating a larger variety of wines without sacrificing accessibility or organization.
  • Streamlined inventory control procedures, reducing spoilage rates and minimizing waste.
  • Enhanced cellar operations by maintaining optimal temperature and humidity levels for various types of wines.
  • Implemented new software tools for tracking inventory levels, leading to more efficient ordering processes.
  • Mentored staff members in correct cellar maintenance practices, fostering a culture of teamwork and continuous improvement within the winery.
  • Implemented a rotating wine selection that introduced guests to new offerings and increased overall sales.
  • Set up wine tastings to bring in business and promote special offerings.
  • Assisted in budget planning for wine purchases, contributing to overall financial stability and growth of the establishment.
  • Increased overall customer satisfaction with expert knowledge of wine pairings and recommendations based on guest preferences.
  • Provided exceptional customer service, addressing inquiries about specific wines or wineries with in-depth knowledge and expertise.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.

Camp Counselor/Activities Director

Christian Outdoor Alliance
05.2018 - 08.2019
  • Implemented innovative ideas for daily activities that increased overall participation rates and enthusiasm within the camp community.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for participants of varying age groups.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.

Education

High School -

New Braunfels High School
New Braunfels, TX
05.2018

Bachelor of Science - Chemistry

Texas State University
San Marcos, TX

Skills

  • Communication Proficiency
  • Critical Thinking and Problem Solving
  • Attention to Detail
  • Role Adaptability
  • Regulatory compliance
  • Route planning expertise
  • Event sales
  • Sales performance
  • Spanish

Certification

  • Property & Casualty License
  • Level 2 WSET Certification
  • Private Security License

Timeline

Ice Cream Truck Operator / Manager

Mister Softee Inc.
09.2024 - Current

Quality Inspector

New Braunfels Escapes
04.2024 - Current

Dispatcher/Customer Service Representative

Dispatch Center, LTD.
11.2023 - 04.2024

Cellar Hand

Windmill Farms Winery
08.2022 - 08.2023

Cellar Manager/Server

Water2Wine
08.2018 - 08.2022

Camp Counselor/Activities Director

Christian Outdoor Alliance
05.2018 - 08.2019

High School -

New Braunfels High School

Bachelor of Science - Chemistry

Texas State University

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