Travis Graves
Tucson,Arizona
Summary
Licensed insurance producer in Arizona and New Jersey with authority in life, accident, health, and sickness insurance. Proven problem solver with a strong focus on immediate resolution of issues, prioritizing urgency in all tasks. Demonstrated excellence in sales, consistently breaking records across multiple organizations. Strong ability to navigate challenges and drive results in competitive environments. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Insurance Agent
Family First Life
Tucson, AZ
10.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Analyzed customer needs to provide customized insurance solutions.
Project Manager
Can-am builders
Charlotte, NC
10.2018 - Current
- Managed all aspects of Business to insure customer satisfaction and profitability.
- Awarded MVE most valuable employee 3 years in a row.
- Assessed and quickly resolved problems as they arose.
- Sales Leader every Year throughout the company.
- Implemented risk management strategies to avoid losses.
- Provided the needed new business development to become profitable.
- Took company from not doing well financially to being profitable first year with them.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Operations Manager
Blue Beacon Truck Washes
07.2005 - 10.2017
- Manage relationships with clients and vendors, and help build a network of key stakeholders and partners.
- Develop and execute strategies to increase revenue and profitability of the facility.
- Utilize data-driven insights to optimize the facility's operations and drive continuous improvement.
- Extra Services sales leader 11/12 months every year.
- Managed crews to produce record sales days on several occasions.
- One of 6 invited to be apart of a grand opening location in Illinois.
Shift Manager
McDonald's
Colby , Ks
09.2001 - 07.2005
Education
Associate's degree - Criminal Justice and Corrections
Colby Community College
03.2024
NA - Information Technology
University of Phoenix
01.2015
Skills
- Strategic business planning
- Client relationship management
- Customer experience enhancement
- Sales and marketing expertise
- Data security practices
- Business-to-business engagement
- Insurance licensing
- Security
- Workforce training
- Risk management
- Project planning
- Purchasing and procurement
- Budget development and adherence
- Staff training and mentoring
- Performance evaluations
- Quality assurance and control
- Business process re-engineering
- Resource allocation
- Project scheduling
- New product introductions strategies
- Vendor management
- Customer relations specialist
- Staff training and motivation
- Cost reduction and containment
- Project estimation and bidding
- Critical design review
- Expense reports
- Verbal and written communication
- Data review
- Strategic planning
- Contract management
- Compliance monitoring
- Budgeting and forecasting
- Software development lifecycle
- Building applications
- Technical support
- Team collaboration
- Planning and scheduling
- Agile methodology
- Budget control
- Computer architecture
- Client rapport
- Systems installation, configuration, and upgrading
- Staff retention
- Safety protocol
- Construction management
- Lean manufacturing and design
- Conflict management
- Business analysis
- Performance improvements
- Logistics management
- Microsoft active directory
- Relationship building
- Cross-functional collaboration
- Residential construction
- Advanced problem solving
- Vendor sourcing
- Data analysis
- Cross-functional coordination
Certification
- Insurance Intermediary (Agent) - Arizona, New Jersey
- Issued Mar 2023 - Expires Oct 2026
- View on NIPR
Timeline
Insurance Agent
Family First Life
10.2023 - Current
Project Manager
Can-am builders
10.2018 - Current
Operations Manager
Blue Beacon Truck Washes
07.2005 - 10.2017
Shift Manager
McDonald's
09.2001 - 07.2005
Associate's degree - Criminal Justice and Corrections
Colby Community College
NA - Information Technology
University of Phoenix