Summary
Overview
Work History
Education
Skills
Timeline
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Travis Grimm

Kingsburg,CA

Summary

I'm a highly competitive Manager with a passion for developing a positive winning culture. Documented strengths in building and maintaining relationships with a diverse range of experience in dynamic and fast-paced setting.

Overview

9
9
years of professional experience

Work History

T.E. Manager

T-Mobile
12.2023 - Current
  • Overseeing the performance of my team, providing guidance, and ensuring that team goals align with the company's objectives.
  • Coaching and providing team members with the necessary training and development opportunities to enhance their skills and performance
  • .Responsible for ensuring that my team provides excellent customer service, resolves customer issues effectively, and maintains high customer satisfaction

HSI Team Manager

T-Mobile
09.2022 - 12.2023
  • Overseeing the performance of Home Internet services, ensuring high customer satisfaction, and resolving customer issues effectively
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Strong problem-solving skills to handle any issues that arise and find effective solutions.

Messaging Coach

T-Mobile
02.2021 - 09.2022
  • Leading my messaging team by providing day-to-day guidance, preparing employees with the tools they need to succeed, and improving their work performance, relationships, and communication.
  • Communication skills are crucial in this role. You would need to communicate effectively with your team, other leaders, and customers during WFH.
  • Preparing experts with any policy changes, company changes, or any other change that may happen in the future as well as opportunities the team may have.

TEX Coach

T-Mobile
04.2015 - 01.2021
  • Leading a team of experts, providing guidance, and ensuring the team's success in resolving customer issues in the new way to do business.
  • Developed strong relationships with experts to create buy in, to ensure we were able to exceed national goals.
  • Cultivated a growth mindset amongst my experts to improve attendance and performance, while creating the Best Place To Work environment.

Education

North Salem High School
Salem, OR
06.1998

Skills

  • Growth Mindset
  • Inspirational Leadership
  • Culture Building
  • Act Like an Owner
  • Adaptability
  • Results Driven
  • Effective Communication

Timeline

T.E. Manager

T-Mobile
12.2023 - Current

HSI Team Manager

T-Mobile
09.2022 - 12.2023

Messaging Coach

T-Mobile
02.2021 - 09.2022

TEX Coach

T-Mobile
04.2015 - 01.2021

North Salem High School

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