Travis Gritzmaker
Edwardsburg
Summary
Accomplished IT Support Specialist with a proven track record at Church World Service, adept in technical troubleshooting and fostering customer relationships. Skilled in Microsoft Windows and Office, alongside exceptional organizational abilities, I thrive in dynamic environments, ensuring optimal operational performance and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Church World Service
11.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
Small Business Co-Owner
La Vis Auto Sales and Repair LLC
06.2017 - 11.2022
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Developed succession planning strategies to ensure the continued success and growth of the small business, even in times of transition or unforeseen challenges.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Niles High School
Niles Michigan05-2022
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Ticket management
- Remote support
- Issue troubleshooting
- Customer service
- Service support
- User support
- Application installations
- Desktop support
- Technical issues analysis
- User credential management
- Staff education and training
- Hardware diagnostics
- Active listening
- Complaint resolution
- Windows 10
- Account management
- Appointment scheduling
- Product troubleshooting
- Data recovery
- Highly professional
- Mobile device management
- Laptop servicing
- Remote technical support
- Microsoft windows and office
- Organizational skills
- Collaborative team player
- Hardware and software repair
- Help desk support
- Issue escalation
- Product knowledge
- Data entry
- Decision-making
- Security protocols
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
Timeline
IT Support Specialist
Church World Service
11.2022 - Current
Small Business Co-Owner
La Vis Auto Sales and Repair LLC
06.2017 - 11.2022
High School Diploma -
Niles High School
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