Orderly and committed professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated. Comfortable working alone or with teams to accomplish on-time and accurate results.
Overview
17
17
years of professional experience
Work History
Sr. Administrative Assistant
University Of Alabama In Huntsville
02.2023 - Current
Provide comprehensive administrative and logistical support to the Facilities and Operations Senior Leadership team and various units.
Supports Facilities and Operations procurement office by creating and tracking POs through purchasing, recieving payments, and submitting OOC intake forms.
Manage physical and digital files, create and monitor spreadsheets and update reports to coordinate project materials.
Work with all F&O units to order uniforms as needed. Ensuring all orders are approved and processed with approvals for final payments.
Provide budgetary support for end of month reports and billing.
Audi Brand Specialist
Hiley Automotive Group
05.2021 - 01.2023
Analyze current inventory, incoming inventory, and outgoing inventory in order to understand local market trends and conditions.
Follow-up with buyers to ensure successful referral business and customer satisfaction.
Exhibit consultative selling skills.
Assist customers in selecting a vehicle by asking questions and listening carefully to their responses in order to best suit customer needs.
Lending Specialist
Redstone Federal Credit Union
06.2020 - 05.2021
Analyze credit reports and financials in order to make a risk-based decision on lending and account origination
Responsible for providing excellent member service with each interaction and addressing needs.
Provide financial education to assist members in establishing and sustaining personal financial soundness.
Research and resolve member's issues while striving to deepen member relationships by offering trusted advice regarding the appropriate Credit Union products and services.
Operations Manager II
BBVA Compass
04.2018 - 06.2020
Manage records/document procedures and storing of sensitive documents.
Oversee branch audit standards and perform standard audit readiness.
Manage operational functions including loss control, paying and receiving transactions while maintaining regulatory compliance and bank policies and procedures.
Balance and maintain general ledger accounts and individual employee loss logs.
Work directly with district management to ensure branch meets all audit requirements and lead monthly trial audits to ensure all. employee/sensitive information/keys/combos and any other audit related facilities are up to industry and company standards.
Demonstrate exceptional client experience leadership overseeing all aspects of customer service and operational standards.
Supervise and develope individual team members’ understanding, implementation and execution of all policies, procedures, products, systems and banking transactions to ensure sound decision making.
Financial Sales Advisor
BBVA
01.2015 - 04.2018
Analyze branch sales reports and stack rankings to plan weekly focus in order to meet and exceed production goals at the branch level.
Manage banking center supply inventory, orders, and receiving of goods to insure proper delivery of all goods.
Solve unique customer issues, educating team members of processes for future needs.
Leverage strong financial industry knowledge, stringent auditing methodologies, and exceptional client service and support within high volume banking environment.
Guest Services / Maintenance Supervisor
Sunset Landing Golf Course
04.2006 - 01.2016
Streamlined daily processes to improve efficiency and provide superior customer experience.
Continuously developed individual team members’ skill sets to improve the team’s overall proficiency.
Provided insight and review for selection of new team members.
Managed, scheduled, and delegated team member responsibilities.
Maintained all course grounds including greens, fairways, roughs, and irrigation systems.
Education
Bachelor of Science - Business Administration, Finance
University of Alabama in Huntsville
Huntsville, AL
05.2013
Skills
Interpersonal skills, with the aptitude to excel within a team structure in Microsoft
Experience in analyzing, planning, organizing, monitoring, and evaluating work activities in order to accomplish goals and meet established timelines in a team environment
Knowledge of applying procedures, requirements, regulations, and policies related to negotiating contractual actions, maintaining credibility with others on technical issues, and delivering quality work products and services that are produced by a team
Experience in recognizing, gathering and analyzing problems; organizing and conducting research; summarizing results; and making appropriate recommendations; and presenting data and supporting analyses through interpersonal communication (oral and written)
Timeline
Sr. Administrative Assistant
University Of Alabama In Huntsville
02.2023 - Current
Audi Brand Specialist
Hiley Automotive Group
05.2021 - 01.2023
Lending Specialist
Redstone Federal Credit Union
06.2020 - 05.2021
Operations Manager II
BBVA Compass
04.2018 - 06.2020
Financial Sales Advisor
BBVA
01.2015 - 04.2018
Guest Services / Maintenance Supervisor
Sunset Landing Golf Course
04.2006 - 01.2016
Bachelor of Science - Business Administration, Finance
Graduate Teaching Assistantship at The University of Alabama in Huntsville, AlabamaGraduate Teaching Assistantship at The University of Alabama in Huntsville, Alabama