Travis Harrison

Point of contact - Leo (415) 786-2009

• Work with vendors and/or procurement department on specific office purchases
• Ensure proper paperwork is completed and submitted
• Purchase orders
• Provides performance feedback and delivers corrective actions to associates at their assigned location under or direction of their Field leads.
• Responsible for evaluating, training, performance management, motivating, coaching, and developing staff
• Assist in developing and managing an annual quality department plans and associated forecasts and budgets
• Reviews work and supervise performance in accordance with organizational policies, procedures and performance management processes
• Remove obstacles, resolve variances and provide assistance to crew leaders and members to improve project and work performance
• Supervised daily operations of multi-million dollar clients and or production of employees on-site and remote
• Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
• Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
• Implemented and maintained high standards of quality in all areas.
• Met with senior management to determine needs and develop roadmaps.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Point of contact - Mohammed Alarbesh (310) 436-5183

• Provided world-class events where patrons can enjoy entertainment from their favorite celebrities/Talent
• Corresponded with venue management and direct talent relations to coordinate successful events for 10k - 50k patrons
• Maximized profits by reducing waste in payroll administration and increasing sales.
• Worked extensively with marketing directors, brand ambassadors, liquor brands, Venue Operators
• Oracle, Chase and Staples Center
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Evaluated upcoming program plans to forecast expected resource needs.

Point of contact - Aljamal Wilson (650) 271-5978

• Regularly coordinates backend scheduling operations and provided support to drivers, occasionally remotely
• Works independently, traveling to location carious on-site locations to support operations
• Utilize Microsoft Office to management reports, correspondence, and conduct e-mail follow-ups
• Adheres to rules to protect confidentiality of driver records and other personal identifiable information
• Utilizes survey data and demographic analysis for targeted marketing efforts
• Assist in marketing aspects to include support of inbound and outbound calls from drivers
• Participated in team meetings, suggesting new products to increase production for driver and rideshare positivity.
• Monitored employee and customer interactions to assess quality of service.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Interpreted management directives to define and document administrative staff processes.
• Prepared employee schedules for maximum coverage during key hours.
• Established and implemented training programs to maximize team performance.
• Monitored front areas so that questions could be promptly addressed.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.