Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Awards
Affiliations
Certification
Languages
Accomplishments
References
Timeline
Generic

Travis Head

Glenwood Springs,CO

Summary

Compassionate Registered Behavior Technician recognized for high productivity and efficient task completion. Skilled in behavior modification techniques, data collection, and implementing treatment plans under the supervision of Board Certified Behavior Analysts. Excel in communication, empathy, and adaptability which enable effective interaction with clients and team members to achieve therapeutic goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

ABA Services of Colorado
Glenwood Springs, CO
06.2024 - Current
  • Collaborated in team meetings to discuss case updates and develop treatment plans.
  • Resolved issues efficiently using strong problem-solving skills.
  • Assessed student behavior across environments to evaluate functioning and goal progress.
  • Provided necessary verbal prompts and physical guidance to facilitate learning.
  • Managed multiple tasks simultaneously while demonstrating excellent organizational skills.
  • Implemented visual supports, including schedules and picture cards, to enhance understanding.
  • Utilized positive reinforcement strategies and behavioral interventions effectively.
  • Delivered direct one-on-one instruction to children with autism in diverse settings.

Customer Relations Manager

City Market
Glenwood Springs, CO
10.2023 - 06.2024
  • Delivered leadership and mentorship to newly hired employees on company programs.
  • Cultivated strong customer relationships, driving business development through product expertise.
  • Resolved customer inquiries and complaints requiring management intervention.
  • Mediated employee conflicts, facilitating effective dispute resolutions.
  • Addressed customer questions and concerns regarding products and services.
  • Delegated tasks to staff while establishing priorities and goals.
  • Provided exceptional service to customers, fostering long-term business relationships.

Customer Service/Front End Lead

Uncle Giuseppe's Marketplace
Port Jefferson Station, NY
03.2023 - 09.2023
  • Maintain the appearance of the front desk.
  • Process transactions on POS system including returns.
  • Close store at the end of the night.
  • Count the safe, conduct register audits, safe drops.
  • Assist cashiers with customer complaints.
  • Assign and conduct cashier breaks.
  • Resolved customer complaints in a timely manner.
  • Provided exceptional customer service in a fast-paced environment by responding promptly to inquiries and resolving issues quickly.
  • Help customers that call the store and direct calls as needed.
  • Supervise cashiers on duty.
  • Assist other departments when workers call out.

Customer Experience Coordinator

TJ Maxx
Port Jefferson Station, NY
08.2022 - 03.2023
  • Resolved customer complaints in a timely manner.
  • Provided exceptional customer service in a fast-paced environment by responding promptly to inquiries and resolving issues quickly.
  • Developed and implemented customer service policies and procedures to ensure consistent quality of service.
  • Trained new staff on customer service processes and best practices.
  • Provided exceptional customer service to ensure customer satisfaction.

Coffee Shop Attendant/Short Order Cook

Mather Hospital
Port Jefferson Station, NY
05.2022 - 08.2022
  • Displayed excellent customer service skills, including active listening, problem solving, and conflict resolution.
  • Kept up-to-date knowledge of all products served at the shop.
  • Performed daily opening and closing duties for the shop.
  • Used safe food handling practices when preparing hot or cold beverages.
  • Maintained an organized work station throughout shift hours.
  • Operated cash registers accurately and efficiently while handling monetary transactions.
  • Prepared and cooked food for visitors and staff of the hospital.

Customer Experience Coordinator

Marshalls
Patchouge, NY
01.2022 - 05.2022
  • Supervise cashiers on duty.
  • Process transactions on POS system including returns.
  • Assign and conduct cashier breaks.
  • Push company metrics in form of credit card sign ups.
  • Help customers that call the store and direct calls as needed.

Sales Associate

Big Lots
Multiple Locations, NY
08.2009 - 01.2022
  • Met merchandising standards by keeping store stocked and products faced.
  • Encouraged customers to make additional purchases and suggested relevant items.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Kept work area clean, organized and free of clutter at all times.
  • Greeted customers warmly and offered assistance.

Volunteer

Splashed of Hope
NY
01.2013 - 06.2014
  • Processed credit card transactions quickly and securely.
  • Utilized active listening techniques to identify customer needs and provided appropriate solutions.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Assisted with training and mentoring new team members.
  • Drove sales through customer relationship building and suggestive selling techniques.
  • Participated in community clean-up and enrichment projects.
  • Participated in community strengthening by volunteering and helping provide art to children in hospitals.

Education

Bachelors in Fine Arts (B.F.A.) - Fine Arts

Briarcliffe College
Bethpage, NY
06.2014

Associate in Science (A.S.) - Website Design

Sanford-Brown
Melville, NY
05.2010

Skills

  • Staff supervision
  • Customer complaint resolution
  • POS operation and inventory management
  • Currency and till counting
  • Liquor regulations compliance
  • Sales strategies and hospitality
  • Multitasking skills
  • Creative design and layouts
  • Computer literacy and Adobe Suite proficiency
  • Art conceptualization and visual supports
  • Teamwork and collaboration skills
  • Client satisfaction strategies
  • Basic HTML knowledge
  • Cooking and time management skills
  • Written and verbal communication
  • Mail management and phone answering
  • Administrative support and filing systems
  • Applied behavioral analysis techniques
  • Prompting strategies and behavioral interventions
  • Data collection and positive reinforcement practices
  • Behavior observation techniques
  • Picture exchange communication system (PECS)

Extracurricular Activities

Graphic Design Club - President Student Government Association (SGA) - Vice President

Awards

Splashes of Hope 2nd Place Contest Winner

Affiliations

  • Gaming
  • Music
  • Working Out
  • Placed 2nd in a Design Contest

Certification

  • Registered Behavior Technician in the State of Colorado

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • President of Student Government
  • President of Graphic Design Club
  • Vice President of Gaming Guild
  • Dean's List Recipient in which I got to attend a lunch with the Dean and Administrators.

References

References available upon request.

Timeline

Registered Behavior Technician

ABA Services of Colorado
06.2024 - Current

Customer Relations Manager

City Market
10.2023 - 06.2024

Customer Service/Front End Lead

Uncle Giuseppe's Marketplace
03.2023 - 09.2023

Customer Experience Coordinator

TJ Maxx
08.2022 - 03.2023

Coffee Shop Attendant/Short Order Cook

Mather Hospital
05.2022 - 08.2022

Customer Experience Coordinator

Marshalls
01.2022 - 05.2022

Volunteer

Splashed of Hope
01.2013 - 06.2014

Sales Associate

Big Lots
08.2009 - 01.2022

Bachelors in Fine Arts (B.F.A.) - Fine Arts

Briarcliffe College

Associate in Science (A.S.) - Website Design

Sanford-Brown

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