Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Travis Henn

Summary

Organized business professional with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Overview

8
8
years of professional experience

Work History

Customer Care Coordinator

Providence Health Care
07.2022 - Current
  • Explained charges, fees, terms of various benefit plans, to over 1,300 customers monthly, with 95% satisfaction rate.
  • Communicated with insurance providers to resolve denied claims and resubmitted for processing
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Liaised between patients, insurance companies, and billing office.
  • Coordinated timely responses to online customer communication and researched complex issues regarding claims.
  • Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via Facets Core Administration Platform.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took ownership of customers issues to follow problems through to resolution.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Built long-term customer relations by providing top-notch service and detailed account information.
  • Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.

ERP Analyst / Accounting Generalist (As Needed)

Contractor
01.2017 - 08.2022
  • Supported smooth launch and user experience through leading of functional end user testing and interface testing of multiple system conversions (Deltek Vision, Oracle NetSuite, Workday Adaptive, SAP Concur).
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions for resolutions.
  • Offered input for complex documents to support client-ready final versions.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Managed end user expectations through easily understood explanations and clear communication.
  • Post conversion responsible for validation of financial data accuracy, including client invoices, vendor invoices, client receipts, and vendor payments
  • Created project information and reconciled to legacy systems for costs, billings and revenue

Finisher (Medical Parts)

Acumed LLC
01.2019 - 08.2021
  • Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections.
  • Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools.
  • Removed surface imperfections and applied chemicals to ready work surfaces.
  • Measured and marked equipment, objects or parts to meet grinding and polishing standards.
  • Followed drawings, orders and design specifications to perform accurate work.
  • Monitored safety and remove hazards to keep team members and equipment safe.
  • Repaired and maintained equipment, objects or parts using hand tools.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Auto Parts Delivery Driver

O'Reilly Auto Parts
06.2015 - 09.2019
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Kept detailed records of deliveries and money received from customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Education

Bachelor of Arts - Business Administration And Management

University of Arizona
Tucson, AZ
10.2022

Skills

  • Analytical and Critical Thinking
  • Attention to Detail
  • Business Operations Analysis
  • Account Reconciliation
  • Project Setup Sheets
  • Client Representation
  • Verbal and Written Communication
  • Data Analysis
  • ICD-10
  • File and Records Management
  • Claims Review
  • CPT Code Modifiers

Software

  • Microsoft Office Suite Products
  • TriZetto Facets
  • iManage Worksite Document Management
  • Oracle NetSuite
  • Workday Adaptive
  • SAP Concur
  • Deltek Vision and Vantagepoint
  • Axium (Deltek) Ajera



Timeline

Customer Care Coordinator

Providence Health Care
07.2022 - Current

Finisher (Medical Parts)

Acumed LLC
01.2019 - 08.2021

ERP Analyst / Accounting Generalist (As Needed)

Contractor
01.2017 - 08.2022

Auto Parts Delivery Driver

O'Reilly Auto Parts
06.2015 - 09.2019

Bachelor of Arts - Business Administration And Management

University of Arizona

Similar Profiles

CREATE PROFILE
Travis Henn