Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Travis Herd

Joppa,MD

Summary

Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery to be the best in the industry. Demonstrated leadership and problem-solving skills in high-pressure environments.Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Manager

Matthai Material Handling Inc
12.2020 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Reviewed KPI's and measured tech efficiency
  • Handle service quotes and send to customers
  • Manage customer and internal WIP (Work in Progress) to meet end of month billing goals
  • Underwrite work orders and bill work orders everyday
  • Help coordinate rentals to customers when needed
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.

Service Dispatcher

Matthai Material Handling Inc
03.2017 - 12.2020
  • Implemented new software systems to enhance dispatch operations and data management capabilities.
  • Developed strong relationships with clients and technicians to foster a positive work environment.
  • Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
  • Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
  • Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
  • Scheduled deliveries and pickups according to customer needs.
  • Managed customer accounts and invoicing.
  • Monitored flow of paperwork and directed information to appropriate departments.

Parts/Shipping and Receiving Clerk

Matthai Material Handling Inc
05.2016 - 02.2017
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Receive and distribute parts to technicians
  • Pull van inventories for technicians
  • Operate forklift and material handling equipment to unload and receive stock orders/pallets
  • Unload and reload equipment into trailers for shipping
  • Perform end of year inventory in parts warehouse
  • Issued parts to technicians to complete customers' repairs.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers and technicians
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.

Tow Truck Driver

Matthai Material Handling Inc
09.2015 - 05.2016
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.

Equipment Operator

Kohls Distribution Center
06.2014 - 11.2015
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
  • Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
  • Used RF scanners to track orders and verify accuracy.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.

Education

High School Diploma -

Joppatowne High School
Joppa, MD

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Employee training and development
  • Team collaboration and leadership
  • Trustworthy and honest
  • KPI monitoring
  • Continuous improvement
  • Culture development

Accomplishments

    2024 MHEDA Q2 Emerging Leader

Certification

MHEDA Strategic Communication Certification


Linde 1202/1204 Technical Training Certification

Timeline

Service Manager

Matthai Material Handling Inc
12.2020 - Current

Service Dispatcher

Matthai Material Handling Inc
03.2017 - 12.2020

Parts/Shipping and Receiving Clerk

Matthai Material Handling Inc
05.2016 - 02.2017

Tow Truck Driver

Matthai Material Handling Inc
09.2015 - 05.2016

Equipment Operator

Kohls Distribution Center
06.2014 - 11.2015

High School Diploma -

Joppatowne High School

Similar Profiles

CREATE PROFILE
Travis Herd