Travis Hergenreder
Denver,CO
Summary
Dedicated customer service professional with extensive experience catering to high-profile clients and ensuring their needs are met. Renowned for delivering exceptional service and creating memorable experiences for VIP guests, consistently exceeding expectations. Strong teamwork skills and adaptability thrive in dynamic environments while maintaining a focus on client satisfaction and operational excellence. Committed to fostering positive relationships and enhancing the overall guest experience through attentive, personalized service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
VIP Services Representative
Caesars Entertainment
07.2024 - Current
- Delivered exceptional customer service to VIP guests, ensuring personalized experiences and satisfaction.
- Coordinated reservations and accommodations for high-profile clientele, enhancing overall guest experience.
- Managed communication between various departments to fulfill VIP requests efficiently and effectively.
- Conducted over 15 sales meetings per month to prepare sales plans and call schedules based on data analysis and market opportunities.
Event Coordinator (PT)
Firefly Ambiance
09.2024 - 01.2026
- Coordinated logistics for diverse events, ensuring seamless execution and attendee satisfaction.
- Developed event timelines, managing schedules to optimize operational efficiency.
- Collaborated with vendors to negotiate contracts and secure necessary resources for events.
- Coordinated events with more than 150+ guests in attendance.
Fulfillment Specialist
Amazon
11.2020 - 09.2024
- Streamlined order fulfillment processes to enhance operational efficiency and reduce processing times.
- Coordinated inventory management using advanced tracking systems to maintain stock accuracy.
- Trained new team members on best practices for order picking and packing procedures.
- Implemented quality control measures to ensure 98% accuracy in order shipments and minimize errors.
Customer Development Specialist
Power Home Remodeling
07.2019 - 11.2020
- Developed and implemented customer engagement strategies to enhance satisfaction and loyalty.
- Analyzed customer feedback to identify trends and recommend process improvements which lead to 10% increase in customer satisfaction.
- Collaborated with sales teams to align marketing initiatives with customer needs.
Talent Acquisition Specialist
Power Home Remodeling
07.2019 - 11.2020
- Developed and implemented effective recruitment strategies to attract top talent for various roles.
- Collaborated with hiring managers to refine job descriptions and align candidate profiles with organizational needs. This lead to a 15% increase in employee retention.
- Utilized applicant tracking systems to streamline the recruitment process and enhance candidate experience.
- Conducted thorough candidate assessments, ensuring alignment with company culture and values.
Assistant Bar Manager
TPC
07.2016 - 07.2019
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on service standards and product knowledge.
- Developed and implemented efficient inventory management processes that led to 12% decrease in product waste.
- Coordinated special events, enhancing guest experiences and engagement.
Property Operations Manager & Co-Owner
NXN Rentals
05.2011 - 06.2018
- Oversaw daily property operations, ensuring efficient management and maintenance of rental units.
- Developed and implemented operational strategies to enhance tenant satisfaction and retention.
- Conducted regular inspections, identifying maintenance issues and coordinating timely resolutions.
- Analyzed market trends to inform pricing strategies, maximizing rental income by 15% each year.
Assistant Manager
Red Robin
07.2013 - 01.2016
- Led team in achieving operational excellence through effective scheduling and resource allocation.
- Mentored staff to enhance customer service skills and improve team performance.
- Streamlined inventory management processes, reducing waste by 20% and optimizing supply chain efficiency.
- Implemented training programs for new hires, fostering a culture of continuous improvement.
Assistant Manager
Hot Corner Concepts Restaurants
03.2011 - 07.2013
- Led team in achieving operational excellence through effective scheduling and resource allocation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills. Which lead to an overall guest satisfaction increase by 17%.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Store Manager
Starbucks
08.2009 - 03.2011
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Analyzed sales trends to drive product selections and promotional strategies which leads to a 15% revenue increase.
- Developed team skills through training programs and mentorship initiatives.
- Implemented inventory management strategies to minimize waste and enhance efficiency.
Education
Bachelor of Arts - Communication And Media Studies
University of Northern Colorado
Greeley, CO05-2015
Skills
- Resilient demeanor
- Effective multitasking
- Customer service proficiency
- Exceptional communication
- Upholding confidentiality
- Effective cross-selling methods
- Strong interpersonal skills
- Effective team collaboration
- Analytical problem-solving
- Effective time management
- Detail-oriented
- Adaptability in dynamic environments
Certification
- Sales Essentials Certificate
- CM - Certified Manager Certification
- CSP - Certified Sales Professional
- MCAS - Microsoft Certified Application Specialist
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 75+ staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Event Coordinator (PT)
Firefly Ambiance
09.2024 - 01.2026
VIP Services Representative
Caesars Entertainment
07.2024 - Current
Fulfillment Specialist
Amazon
11.2020 - 09.2024
Customer Development Specialist
Power Home Remodeling
07.2019 - 11.2020
Talent Acquisition Specialist
Power Home Remodeling
07.2019 - 11.2020
Assistant Bar Manager
TPC
07.2016 - 07.2019
Assistant Manager
Red Robin
07.2013 - 01.2016
Property Operations Manager & Co-Owner
NXN Rentals
05.2011 - 06.2018
Assistant Manager
Hot Corner Concepts Restaurants
03.2011 - 07.2013
Store Manager
Starbucks
08.2009 - 03.2011
Bachelor of Arts - Communication And Media Studies
University of Northern Colorado