Travis Hewitt
Parrish
Summary
Dynamic Service Technician and Shop Foreman with a proven track record at Firkins Automotive Group, excelling in vehicle diagnostics and repair. Skilled in OEM and aftermarket installations, I enhance customer satisfaction through effective communication and timely service. A reliable team leader, I prioritize safety and foster continuous improvement among technicians.
My knowledge and experience as a service technician and shop foreman would prove to be useful as a service department manager. Ensuring employee and customer satisfaction will be a excellent way to ensure and increase profitability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Technician/Mechanic Shop Foreman
Firkins Automotive Group
09.2019 - Current
- Explained diagnostic findings to service advisors and customers, outlined repair or service options.
- Repair vehicle and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards with extra attention to new EV and Hybrid vehicles.
- Increased customer satisfaction by repairing vehicles in a timely manner. Communicate with management and service advisor accurate completion times.
- Interview, hire and train new automotive technicians.
- Help other technicians correctly diagnose and repair vehicles.
- Advise and assist area factory technical support of new issues and repair options.
- Work closely with new car department and management to minimize issues with new incoming vehicles.
- Analyze and ensure monthly financial goals are met within the department.
Parasail Captain/First Mate
East Coast Watersports
05.2008 - 10.2019
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Manage finances and repairs necessary for proper operation.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Assisted management and owners with observing new procedures and techniques necessary.
- Perform necessary maintenance on all associated vessels.
- Set up, inflate, manage and deflate parasail in various sizes and conditions.
- Stay up to date with USCG standards as well as ASTM flight requirements.
Service Technician/Shop Foreman
Fred Beans Dodge Chrysler Jeep RAM
08.2006 - 08.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
Bachelor - Business Management
Strayer University
Online12-2029
Associate in Engineering Technology - Automotive Engineering
Automotive Training Center
Warminster, PA10-2007
Skills
- Installation and repair of OEM and aftermarket parts
- Attention to detail with regards to diagnosis and repairs
- Preventive Maintenance recommended when necessary
- Assist service writers with customer support
- Assist other technicians with diagnosis and repairs
- Assist Stellantis Technicial advisors with new repairs and common issues
- Coordinate with management to ensure we are achieving monthly financial goals
- Ensure employees are using proper safety procedures and protocols Paying closer attention to newer EV and Hybrid vehicles
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
Certification
Stellantis Master Technician
Stellantis Master Shop Foreman
Fred Beans Leadership Academy
Stellantis EV and High Performance Specialty
SRT Viper Certified
Timeline
Service Technician/Mechanic Shop Foreman
Firkins Automotive Group
09.2019 - Current
Parasail Captain/First Mate
East Coast Watersports
05.2008 - 10.2019
Service Technician/Shop Foreman
Fred Beans Dodge Chrysler Jeep RAM
08.2006 - 08.2019
Bachelor - Business Management
Strayer University
Associate in Engineering Technology - Automotive Engineering
Automotive Training Center
Similar Profiles
Alexis (Lexy) SerranoAlexis (Lexy) Serrano
Personal Injury/Family Law Paralegal at Van Siclen Stocks & FirkinsPersonal Injury/Family Law Paralegal at Van Siclen Stocks & Firkins
Jason DyckJason Dyck
General Manager at Knight Automotive Group / Plewis Automotive GroupGeneral Manager at Knight Automotive Group / Plewis Automotive Group
Wellington GarciaWellington Garcia
Sales Manager at Kaizen Automotive Group CMP AUTOMOTIVESales Manager at Kaizen Automotive Group CMP AUTOMOTIVE