Travis Higbee
Honolulu,USA
Summary
Results-oriented professional seeking a leadership role in an established and successful business. Strong background in customer service and a proven track record of delivering exceptional results.
Overview
17
17
years of professional experience
Work History
Guest Service Manager
Highgate, Park Shore Waikiki
Honolulu, HI
03.2023 - Current
- Managed guest check-ins and checkouts, ensuring service is friendly, efficient, and courteous, enhancing guest satisfaction and operational flow.
- Mastered the Front Desk computer system, streamlining operations and improving response times for guest inquiries and service requests.
- Completed all designated shift tasks and duties efficiently, maintaining a high standard of service and operational excellence.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Barista
Starbucks
Honolulu, HI
02.2019 - 03.2023
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided high-quality customer service, greeting customers warmly, and managing their full experience to ensure satisfaction.
- Demonstrated strong multitasking abilities, efficiently managing order intake, food and beverage preparation, and environment cleanliness.
- Prepared and served an average of 150+ customized beverages daily, adhering to precise standards and recipes.
- Managed cash register and processed transactions with accuracy and integrity.
Budtender
Pakalolo Sunshine
San Diego, CA
04.2018 - 01.2019
- Managed and coordinated delivery logistics for 40+ daily orders, ensuring timely and accurate order fulfillment.
- Provided expert product recommendations tailored to customer preferences and needs, significantly enhancing customer satisfaction.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Assisted management in training new budtenders on policies and procedures.
- Participated in team meetings to discuss sales goals and strategies.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
People Manager
Green Nectar Dispensary and Cali Coastal Collectives
San Diego, CA
10.2015 - 04.2018
- Directed staffing, including scheduling, hiring, and development, ensuring optimal staffing levels and workforce stability.
- Managed inventory and vendor relationships, maintaining appropriate stock levels, and fostering beneficial partnerships.
- Developed skills in accounting and bookkeeping, enhancing financial tracking and budget management.
- Developed and implemented hiring processes for new employees.
- Implemented corrective action plans when necessary to address any deficiencies or non-compliance issues.
- Fostered an environment where teamwork was encouraged and collaboration was valued.
Budtender
Green Nectar Dispensary
San Diego, CA
04.2012 - 10.2015
- Coordinated and managed daily order logistics, maintaining high standards of customer service and operational efficiency.
- Utilized extensive product knowledge to provide customized recommendations, increasing customer loyalty and sales.
- Utilized point of sale systems to handle transactions accurately and efficiently.
- Assisted management in training new budtenders on policies and procedures.
Laborer
Dan David Enterprise
Santa Clara & San Diego, CA
02.2009 - 05.2012
- Implemented store resets according to planograms across various locations, improving product visibility and sales potential.
- Collaborated effectively within team settings to execute product organization and display installations.
- Worked with team members to ensure efficient workflow throughout the day.
Server
Michi’s Sushi
Campbell, CA
11.2007 - 02.2009
- Managed multiple dining responsibilities, from cashiering to food preparation, ensuring operational efficiency.
- Trained new servers, enhancing team skills and service standards.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Los Gatos High School
01.2008
Skills
- Microsoft Office
- Customer Service
- Management & Leadership
- Operational Efficiency
- Financial Acumen
- Inventory Management
- Multitasking & Time Management
- Communication Skills
- Money Handling
- Reservation Management
- Operations Management
- Staff Training and Development
References
Available upon request
Timeline
Guest Service Manager
Highgate, Park Shore Waikiki
03.2023 - Current
Barista
Starbucks
02.2019 - 03.2023
Budtender
Pakalolo Sunshine
04.2018 - 01.2019
People Manager
Green Nectar Dispensary and Cali Coastal Collectives
10.2015 - 04.2018
Budtender
Green Nectar Dispensary
04.2012 - 10.2015
Laborer
Dan David Enterprise
02.2009 - 05.2012
Server
Michi’s Sushi
11.2007 - 02.2009
High School Diploma -
Los Gatos High School
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