Travis Hilt
Killeen,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Business Lead Coach
Walmart
Harker Heights, TX
09.2019 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Supervised guests at front counter, answering questions regarding products.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted orders for new inventory.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Generated customer satisfaction surveys to analyze results into action plans.
- Took ownership of customer issues and followed problems through to resolution.
- Conducted background checks and assessed reported information.
- Reviewed paper timesheets and entered in time reporting system.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
E-Commerce Manager
Walmart
Temple , Texas
08.2017 - 09.2019
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to establish long-term business growth.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Assistant Manager
Walmart
Temple , TX
07.2015 - 08.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Compiled financial data to comply with budget.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
Customer Service Manager
Walmart
Killeen, TX
01.2013 - 07.2015
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Generated customer satisfaction surveys to analyze results into action plans.
- Researched and corrected customer concerns to promote company loyalty.
- Developed service procedures, policies and standards.
- Monitored customer service operations to assess agent performance and provide feedback.
Cashier , Customer Services & Money Services
Walmart
Harker Heights, TX
06.2011 - 01.2015
- Helped customers complete purchases, locate items and join reward programs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collected and authorized payments of guests.
- Created price tags and merchandise signs.
- Welcomed customers and helped determine their needs.
- Reviewed new promotions and monitored price changes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
Apparel Associate
Dillards Department Store
Killeen, TX
05.2010 - 07.2011
- Displayed and organized products in store to help customers locate products easily.
- Created stunning displays to capture customer attention. and increase sales.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Obtained accurate measurements of customers' arms, waist and chest to provide exact size in clothing.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
Sales Associate
Ross
Killeen , Texas
08.2009 - 06.2010
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Representative
Capital One
Copperas Cove, TX
04.2008 - 10.2008
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Processed debit and credit card and electronic check payments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Assisted customers by answering questions and responding to inquiries.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
Clerk Specialist
Texas Workforce
Killeen, TX
05.2007 - 04.2008
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Prepared meeting rooms and materials and recorded important information.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Supported staff on special assignments and ad hoc projects.
- Presented favorable impression in dress, personal hygiene and business attitude.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Education
Certification / Trade School - Pharmacy Technician
Integrity
Killeen, TX09.2009
High School Diploma -
Robert M Shoemaker High School
Killeen, TX05.2007
Skills
- Competitive Analysis
- Problem Anticipation and Resolution
- Clinic Planning and Leadership
- Retail and fashion
- Skilled in Microsoft Excel , Power Point ,& Word
- Visualization techniques
- Customer Service Management
- Policy Development and Enforcement
- Human Resources Oversight
Timeline
Business Lead Coach
Walmart
09.2019 - Current
E-Commerce Manager
Walmart
08.2017 - 09.2019
Assistant Manager
Walmart
07.2015 - 08.2017
Customer Service Manager
Walmart
01.2013 - 07.2015
Cashier , Customer Services & Money Services
Walmart
06.2011 - 01.2015
Apparel Associate
Dillards Department Store
05.2010 - 07.2011
Sales Associate
Ross
08.2009 - 06.2010
Representative
Capital One
04.2008 - 10.2008
Clerk Specialist
Texas Workforce
05.2007 - 04.2008
Certification / Trade School - Pharmacy Technician
Integrity
High School Diploma -
Robert M Shoemaker High School
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