Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Travis Horton

San Antonio,TX

Summary

  • Talented and resourceful professional offering track record of service and performance achievements within retail and hospitality industry seeking forward thinking company in need of strong dedication to best-in-class service and optimized productivity. Time management, cash handling, and customer service skills. Well versed in task delegation, execution, and completion, with demonstrated ability to adapt to new or dynamic environments ensuring proper coverage and performance during peak operating times utilizing solid product knowledge. Strong communicator with expertise in facility maintenance, customer relations, retail, and hospitality operations. Core competencies include: Customer Service / Client Relations
  • Time Management
  • Organization
  • Communication

Skilled Call Center Agent with demonstrated experience in customer service and technical support roles. Possess strong communication skills, ability to handle high-pressure situations, and commitment to provide outstanding customer satisfaction. In previous positions, provided solution-focused assistance while maintaining positive attitude, contributing to improved team morale and customer retention rates.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Call Center Agent

Continuum Global Solutions
Houston, TX
09.2021 - Current
  • Executed delivery setups to ensure timely medication distribution through CVS Specialty Pharmacy.
  • Provided support for copay concerns, ensuring clients reached the correct department for resolution.
  • Received promotion to subject matter expert, responsible for answering colleague queries efficiently.
  • Recently promoted to supervisor, learning team management.

Favor Runner

Favor
San Antonio, TX
02.2020 - Current
  • Delivered restaurant and grocery orders within designated areas of San Antonio efficiently.

Call Center Agent

United Language Group
San Antonio, TX
03.2019 - 02.2025
  • Communicated effectively with clients such as the Social Security Administration to determine language requirements.
  • Facilitated communication by utilizing Spanish to gather information about callers' office locations.
  • Coordinated with interpreter to arrange prompt communication.

Shipt Shopper

Shipt
San Antonio, TX
12.2020 - 01.2024
  • Initiated early preparation to handle orders efficiently during peak hours.
  • Guaranteed timely task completion.

Customer Service

IBEX Global
New Braunfels, TX
11.2017 - 03.2019
  • Demonstrated exceptional service and performance achievements in retail and hospitality sectors.
  • Experienced in managing tasks from delegation to completion with demonstrated adaptability to dynamic settings maintaining efficient coverage and performance during high-demand periods leveraging thorough product understanding.
  • Demonstrated effective communication skills across facility maintenance, customer engagement, retail management, and hospitality services.
  • Specialized in enhancing client relationships and delivering superior customer service.
  • Assisted customers relocating for Dish Network and Vantage TV.

Call Center Rep

Alorica
10.2016 - 10.2017
  • Ensured timely completion of TV service setups to accommodate customer relocations.

Cashier/Apparel

WAL-MART
San Antonio, TX
06.2016 - 10.2016
  • Assisted customers in purchase decisions and transactions.
  • Managed monetary exchanges to ensure smooth customer interactions.
  • Kept register areas clean and organized.
  • Optimized positive workplace dynamics by undertaking facility maintenance and other cross-disciplinary responsibilities.
  • Executed duties to uphold store hygiene standards.

Call Center rep

HARLAND CLARKE
San Antonio, TX
02.2016 - 06.2016
  • Managed check orders to ensure efficient service delivery.
  • Maintained order accuracy for customer checks.
  • Ensured notes were taken and active listening was practiced.

Cashier

WAL-MART
San Antonio, TX
10.2011 - 02.2016
  • Handled checkout operations and resolved customer concerns proficiently.
  • Handled financial transactions and completed sales efficiently.
  • Ensured register drawers were balanced accurately.
  • Enhanced workflow by executing diverse responsibilities involving maintenance of facilities.

Education

High school diploma - english

Southwest Prepratory School
San Antonio, TX
05-2008

Skills

  • MS Office
  • Networking
  • Web Application Design
  • Web-based
  • Customer Engagement
  • Customer Service
  • CSR
  • Call Center
  • Customer Care
  • Driving
  • Typing
  • Delivery driver experience
  • Google Suite
  • Heavy lifting
  • Leadership
  • Microsoft Office
  • Communication skills
  • Customer service
  • Call center management
  • Windows
  • HIPAA
  • Time management
  • Cash register
  • Outbound sales
  • Sales
  • Microsoft Access
  • Phone etiquette
  • Data entry
  • Copywriting
  • Continuous improvement
  • Computer skills
  • Microsoft Word
  • Microsoft Excel
  • Call center
  • Telemarketing

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Call Center Agent

Continuum Global Solutions
09.2021 - Current

Shipt Shopper

Shipt
12.2020 - 01.2024

Favor Runner

Favor
02.2020 - Current

Call Center Agent

United Language Group
03.2019 - 02.2025

Customer Service

IBEX Global
11.2017 - 03.2019

Call Center Rep

Alorica
10.2016 - 10.2017

Cashier/Apparel

WAL-MART
06.2016 - 10.2016

Call Center rep

HARLAND CLARKE
02.2016 - 06.2016

Cashier

WAL-MART
10.2011 - 02.2016

High school diploma - english

Southwest Prepratory School
Travis Horton