Travis Howard
Technology Leader
Portland,OR
Summary
Passionate technology leader with over 20 years' experience, I've driven efficiency and cost savings at companies like lululemon and in my role as a Sr. Leader in Global Operations. My work includes developing tailored SaaS platforms with Agile and DevOps principles at Nike and enhancing security protocols at the Department of Defense. As the CEO of Common Club PDX, I've showcased creativity and community building. Committed to inclusive leadership and cutting-edge technology integration, I'm ready to use my diverse skills to drive transformative IT strategies and add value. I am also skilled in working under pressure and adapting to new situations, enhancing the organizational brand.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Senior Manager, Operations Engineering
lululemon
Portland, OR
12.2021 - Current
- Spearheaded global operations engineering technology strategy at lululemon, ensuring that technology initiatives were aligned with business objectives, and played a crucial role in the company's digital transformation journey
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Delivered solution models and architectures to support business requirements, organization and industry standards.
- Calculated agreed-upon metrics to assess system effectiveness and refine systems strategy.
- Evaluated organization's technology to recommend upgrades for hardware and software
- Developed and led process improvements to optimize operations and reduce costs
- Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
- Used data and analytics to diagnose trends and link to business performance outcomes
- Directed the development and implementation of a comprehensive Global Operations Strategy, resulting in a 40% reduction in system downtime and a 20% increase in operational efficiency
- Led cross-functional teams to deliver mission-critical projects: Oversaw the successful implementation of a state-of-the-art
- IT Service Management (ITSM) platform, achieving a 30% improvement in incident response time and a 25% increase in customer satisfaction
- Led cross-functional teams to define and achieve Service Level Objectives (SLOs), reducing incident response time by 30% and enhancing system reliability
- Automated Deployment and Change Management
- Collaborated with cross-functional teams to design and deploy automated deployment and change management processes, leading to expedited and more reliable software deployments
- Cultivated a culture of operational excellence within the SRE team, emphasizing collaboration, knowledge sharing, and continuous learning
- Developed and implemented global operations strategies to optimize productivity, reduce costs, and improve quality across all engineering teams
Senior Product Owner, Enterprise Platforms
lululemon
Portland, Oregon
12.2021 - Current
- Devised and executed a platform strategy aligned with business objectives, delivering a 20% reduction in operational costs and a 30% increase in team productivity
- Oversaw a team of engineers managing enterprise platforms (Jira, Confluence, and PagerDuty), leading to improved collaboration and operational efficiency across the organization
- Led cross-functional teams to conduct market research and customer needs analysis, resulting in prioritized product enhancements for enterprise platforms This achieved a 35% increase in user satisfaction and a 40% reduction in issue resolution time
- Improved ServiceNow as an enterprise-wide IT service management platform, streamlining incident and change management processes, leading to a 40% reduction in mean time to resolution (MTTR)
- Strengthened mobile device security by proactively staying up-to-date with the latest security updates and patches for the
- MobileIron platform, reducing the risk of potential vulnerabilities
- Implemented a robust mobile devices accountability strategy within the MobileIron platform, ensuring enhanced control and monitoring capabilities, leading to improved data security and compliance adherence
- Developed and executed a training and adoption program for enterprise platforms, resulting in a 90% increase in user proficiency and overall engagement
- Strategic Alignment and Stakeholder Management:
- Collaborated with key stakeholders, including senior leadership and department heads, to align platform enhancements with business goals and objectives
- Conducted regular meetings and presentations to update stakeholders on platform performance, usage metrics, and planned improvements
- Continuous Improvement and Agile Methodologies:
- Utilized Agile methodologies to drive iterative development and continuous improvement of enterprise platforms
- Implemented feedback loops and user tes>ng to gather insights and ensure that platform enhancements meet user needs and expectations
- Managed pre-production and production product deployments.
CEO
Common Club PDX, Metropolitan Area
Portland, Oregon
11.2020 - Current
- Organized venues, budgets, guest lists, catering and event timelines.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Designed contracts, collected fees and booked venues for events.
- Coordinated financial statement reviews to coordinate variance reporting, analysis of year-to-date and forecast performance against expectations.
Senior Manager, Fusion Team Engineering
Nike
Beaverton, Oregon
06.2019 - 11.2021
- Architected design and development of high visibility customer specific applications.
- Developed processes to create high-quality products and customer satisfaction.
- Supervised projects to track feature requirements, milestones, resources, build releases and change requests.
- Provided technical leadership, guidance and oversight into implementation of product features.
- Recommended new technology and ideas to improve sprints and efficiency.
- Managed risks and worked with cross-functional team leads to produce deliverables and meet customer requirements.
- Formulated and communicated sprint commitments to stakeholders and followed up post-sprint with delivery status.
- Led and mentored software engineers on proper techniques and direction.
- Coordinated timing of projects with global teams to obtain most productive use of resources.
Senior Enlisted Leader
United States Military
Global
09.1999 - 03.2021
- Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
- Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
- Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
- Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
Global Service Delivery Manager
Nike
Beaverton, Oregon
01.2018 - 06.2019
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Established policies and strategies for resource allocation and infrastructure while managing service delivery expectations.
- Collaborated with business executives to discuss and understand IT problems negatively affecting operations.
- Oversaw over 150 staff members for 24-hour customer service support desk.
- Developed long lasting and effective relationships with clients by providing onboarding, in-depth training and continuous technology support.
- Developed strategies and policies for resource infrastructure and allocation.
Technology Operations Lead
Nike
Beaverton, Oregon
05.2016 - 01.2018
- Supervised production efforts and completed various quality control procedures.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Systems Engineer
TekSystems
Beaverton, Oregon
10.2015 - 05.2016
- Installed and configured operating systems, application software and system management tools.
- Interacted with users from global sites to analyze and resolve system errors, workflow errors and permissions issues.
- Planned and implemented system automation required for better efficiency.
- Maintained strong knowledge of interfaces and regulatory guidelines through continuous training and education.
- Tested software for bugs, redundancies and security issues on routine basis.
- Maintained security, backup and redundancy strategies to reduce threat of losing sensitive information permanently.
- Performed data analysis and code inspection of pre-release software, advocating for efficiency improvements and user-centric design principals.
Senior Systems Administrator
Vectrus, Department of Defense, DOD
Portland, Afghanistan
11.2013 - 10.2015
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Implement policies, procedures and best practices to safeguard and protect data, reports and access.
- Installed firewalls and antivirus software to improve cybersecurity.
- Built new file servers to maximize web hosting, terminal servers and domain control performance.
- Designed, configured and tested computer hardware and operating system software.
- Increased system security and performance with proactive changes.
Marketing Strategist
Combined Communications
Bend, Oregon
11.2012 - 10.2013
- Planned advertising campaigns for online, print and other mediums.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Supervised creation of marketing materials and collateral.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Collected and analyzed market research data for use in forecasting.
- Prepared marketing campaign budgets with finance personnel.
Data Center Engineer
Facebook
Prineville, OR
09.2011 - 11.2012
- Managed performance monitoring and tuning while identifying and repairing issues within database realm.
- Identified key use cases and associated reference architectures for market segments and industry verticals.
- Developed and managed enterprise-wide data analytics environments.
- Wrote and coded logical and physical database descriptions, specifying identifiers of database to management systems.
- Planned and installed database management system software upgrades to enhance systemic performance.
Education
Bachelor of Science (BS) - Social Sciences Clinical Psychology
University of Oregon
06.2012
Skills
- Technology Integration
- Contract Negotiation
- Cross-organizational leadership
- Financial budgeting & forecasting
- Performance, Operations, & Process
- Change Leadership & Organization Design
- Enterprise Program Management
- Risk Identification and Mitigation
- Business value management (ROI)
- Cross-organizational leadership
- Cybersecurity Enterprise architecture
- Vendor Management
- Service-Oriented Architecture (SOA)
- Software Development Life Cycle (SDLC)
- Software Engineering Practices
- Information Risk Management
- Design-led thinking
- Emerging technology adoption
- People management & development
- Data Analytics
- Creative Thinking
- Strategic Planning
- Problem Solving & Adaptability
- IT Vision and Strategy
- Business planning
- Interpersonal Communication
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Negotiated with vendors, saving company $1.5 million annually.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Promoted from Systems Engineer to Lead Operations Engineer, in less than 6-months.
- Promoted from Systems Administrator to Lead Systems Administrator, in less than 6-months.
Certification
Scrum Product Owner Certified (SPOC) , ScrumStudy - 2021
ITIL 4 Foundation, Pink Elephant - 2020
MCSE: Private Cloud, Monitoring and Operating Private Cloud w/ System Center 2012, Microsoft -2013
VCP5-DCV: VMware Certified Professional, VMware - 2013
Harvard Manage Mentor: Leading People , Harvard Learning - 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Senior Manager, Operations Engineering
lululemon
12.2021 - Current
Senior Product Owner, Enterprise Platforms
lululemon
12.2021 - Current
CEO
Common Club PDX, Metropolitan Area
11.2020 - Current
Senior Manager, Fusion Team Engineering
Nike
06.2019 - 11.2021
Global Service Delivery Manager
Nike
01.2018 - 06.2019
Technology Operations Lead
Nike
05.2016 - 01.2018
Systems Engineer
TekSystems
10.2015 - 05.2016
Senior Systems Administrator
Vectrus, Department of Defense, DOD
11.2013 - 10.2015
Marketing Strategist
Combined Communications
11.2012 - 10.2013
Data Center Engineer
Facebook
09.2011 - 11.2012
Senior Enlisted Leader
United States Military
09.1999 - 03.2021
Bachelor of Science (BS) - Social Sciences Clinical Psychology
University of Oregon
Scrum Product Owner Certified (SPOC) , ScrumStudy - 2021
ITIL 4 Foundation, Pink Elephant - 2020
MCSE: Private Cloud, Monitoring and Operating Private Cloud w/ System Center 2012, Microsoft -2013
VCP5-DCV: VMware Certified Professional, VMware - 2013
Harvard Manage Mentor: Leading People , Harvard Learning - 2015
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