Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Travis Huff

Conway,AR

Summary

Versatile Assistant General Manager with 6 years of experience overseeing daily store operations. Decisive planner and analytical problem solver with skill in managing teams to meet company merchandise, loyalty, and sales objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Old Navy, Gap
03.2021 - Current
  • Cash handling to ensure accurate deposits and cash-on-hand.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on areas of improvement in divisional categories.
  • Ensured customer satisfaction by addressing and resolving concerns in a timely manner.
  • Analyzed sales data to identify wins and opportunities for product flexing based on customer buying trends.
  • Collaborated with other Leaders to establish productive and timely completion of projects.
  • Trained and guided team members to maintain high standards of product readiness.
  • Led creation of merchandise sets to catch attention of store customers.
  • Assisted other stores with openings, floor sets, inventories, and general coverage.
  • Guided the AMM through divisional sales growth and professional development.

Assistant Manager of Customer Operations

Old Navy, Gap
06.2020 - 03.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Planned schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Merchandising Specialist

Old Navy, Gap
06.2019 - 06.2020
  • Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
  • Arranged merchandise in alignment with store planogram.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Enhanced store appearance through effective space utilization and creative visual displays.
  • Changed displays to reflect new promotions.
  • Tracked and recapped key item performance.
  • Maintained clean store by returning items to proper places.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Assisted management in creating seasonal floor plans that catered to current trends while maintaining brand identity.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Sales Associate

Old Navy, Gap
10.2017 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Ensured accurate promotional signage throughout the store while following company standard operating procedures.
  • Maintained a well-kept store environment through daily cleaning.

Education

High School Diploma -

Acorn High School
Mena, AR
05.2016

Skills

  • Budget Control
  • Business operations knowledge
  • Customer Service
  • Data Analysis
  • Inventory Control
  • Operations Management
  • Sales Forecasting
  • Sales Tracking
  • Scheduling
  • Staff Development
  • Staff Management
  • Strategic Planning

Accomplishments

  • Led growth in product divisions through constant monitoring of sales trends.
  • Assisted in Searcy store opening.
  • Assisted the Old Navy Outlets store with a floor set.

Timeline

Assistant General Manager

Old Navy, Gap
03.2021 - Current

Assistant Manager of Customer Operations

Old Navy, Gap
06.2020 - 03.2021

Merchandising Specialist

Old Navy, Gap
06.2019 - 06.2020

Sales Associate

Old Navy, Gap
10.2017 - 06.2019

High School Diploma -

Acorn High School

Similar Profiles

CREATE PROFILE
Travis Huff