Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Work Availability
Work Preference
Languages
Websites
Software
Interests
AdministrativeAssistant
Travis Nolan

Travis Nolan

Phoenix,AZ

Summary

Highly skilled, results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at leading cross-functional teams to enhance operational efficiency and foster a culture of continuous improvement. Recognized for strategic planning, process improvement, and effective stakeholder communication. Committed to delivering innovative solutions and exceeding organizational goals.

Overview

11
11
years of professional experience
6
6

Certifications

Work History

Manager - ServiceNow

Inserso Consulting Inc.
Chandler, Arizona
04.2022 - Current
  • Led a high-performing ServiceNow DevOps team, ensuring seamless platform operations for 50,000+ users
  • Developed standardized frameworks for project delivery, enhancing consistency and efficiency within agile workflows
  • Oversaw change management processes, facilitating smooth and compliant software releases
  • Provided strategic insights through performance analytics, driving executive decision-making
  • Facilitated weekly scrum of scrums, aligning cross-team efforts and promoting continuous improvement
  • Oversaw change management processes, facilitating smooth and compliant software releases
  • Primary POC for all ServiceNow operations, communications & announcements
  • Oversee operational health of ServiceNow instances by planning and executing patching, cloning, upgrades, and regular system health checks
  • Develop and implement comprehensive project plans, defining stakeholders, communication strategies, objectives, milestones, and deliverables to ensure successful project execution
  • Facilitate performance reviews, providing mentorship, setting clear goals, and offering targeted training to enhance team skills and performance
  • Honored with 'Shining Star' award in recognition of star performance

Business Analyst / Scrum Master

Inserso Consulting Inc.
Chandler, Arizona
05.2020 - Current
  • Act as the primary subject matter expert for ServiceNow ITSM and DevOps, leading initiatives and offering expert-level guidance to optimize platform performance and team efficiency
  • Serve as Scrum Master, guiding the ServiceNow Operations team through the software development life cycle using agile methodologies to ensure efficient delivery and continuous improvement
  • Collaborate with stakeholders to gather, document, and prioritize requirements, translating them into actionable user stories for the implementation of effective solutions
  • Maintain and optimize ServiceNow ITSM applications, tools, and components, driving continuous improvements in performance and user experience

Senior Application Analyst

Republic Services
Scottsdale, Arizona
02.2019 - 05.2020
  • Led the CRM team as subject matter expert for Salesforce and Oracle CPQ, driving strategy, implementation, and optimization to enhance customer relationship management solutions
  • Conducted business and data analysis, including requirements gathering, agile methodology implementation, SQL database updates, and data analysis/cleansing to support informed decision-making
  • Executed key IT infrastructure tasks, including system and cloud server upgrades, patching, cloning, and health scans for Salesforce and Oracle CPQ to ensure system stability and performance
  • Generated and managed monthly performance reports with SQL, Qlik, and Tableau, delivering key insights to upper management for strategic business decisions

Application Analyst

Republic Services
Scottsdale, Arizona
06.2014 - 01.2019
  • Proactively investigated, diagnosed, and resolved software application issues escalated by the IT Service Desk, ensuring timely and efficient resolutions to minimize downtime
  • Provided concise and professional resolution notes to internal users via ServiceNow, ensuring quick issue resolution and seamless communication throughout the process
  • Ensured timely communication of new support issues to the team and management, facilitating efficient issue tracking and resolution
  • Created detailed issue and defect documentation, enabling software development teams to address problems efficiently and improve system performance

Education

Master of Business Administration - Finance

Grand Canyon University

Bachelor of Science - Business Data Analytics

Arizona State University

Skills

  • Software Development Life Cycle
  • Agile and Waterfall methodologies
  • Cross-functional collaboration
  • Requirements gathering
  • IT service management
  • Process management
  • Product management
  • People management
  • Financial analysis
  • Business analysis
  • Data analysis

Certification

  • Project Management Professional (PMP), Project Management Institute
  • ITIL V4 Foundations, Dion Training Solutions
  • Certified Scrum Master, Scrum Master Alliance
  • Business Intelligence, Arizona State University
  • International Business Studies, Arizona State University
  • Top Secret Clearance (TS/SCI), Department of Homeland Security

Interests

  • Learning
  • Technology
  • Financial markets
  • Volunteering
  • Cuisine
  • Traveling / Tourism
  • History
  • Culture
  • Music / Movies
  • Exercise / Team Sports
  • Outdoors / Hiking
  • Politics

Timeline

Manager - ServiceNow

Inserso Consulting Inc.
04.2022 - Current

Business Analyst / Scrum Master

Inserso Consulting Inc.
05.2020 - Current

Senior Application Analyst

Republic Services
02.2019 - 05.2020

Application Analyst

Republic Services
06.2014 - 01.2019

Master of Business Administration - Finance

Grand Canyon University

Bachelor of Science - Business Data Analytics

Arizona State University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programs

Languages

English
Native language
Spanish
Beginner (A1)
A1

Software

ServiceNow

Salesforce

Qlik

Tableau

SQL

Oracle CPQ

Microsoft Office

Interests

Learning

Technology

Financial markets

Volunteering

Cuisine

Traveling / Tourism

History

History

Music / Movies

Exercise / Team Sports

Outdoors / Hiking

Politics

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