Travis Jones
Lancaster,CA
Summary
Driven manager with a proven track record at Big Belly Pizza com, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and resolving staff conflicts, ensuring operational excellence. Skilled in cross-functional teamwork and relationship building, significantly improving team agility and performance without specifying numerical achievements.
Overview
4
4
years of professional experience
Work History
Manager
Big Belly Pizza Company
Lancaster, CA
09.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
GED -
Antelope Valley College
Lancaster, CAHigh School Diploma -
Quartz Hill High School
Lancaster, CA01.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Positive Attitude
- Teamwork and Collaboration
- Goal Setting
- Relationship Building
- Team building
- Staff Training
Hobbie
I love to play, train, and compete in tennis to play/go pro
I attend A.V.C as a full time student
Journaling
Working out
Timeline
Manager
Big Belly Pizza Company
09.2020 - Current
GED -
Antelope Valley College
High School Diploma -
Quartz Hill High School