Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Travis Joyner

Glendale,AZ

Summary

Dynamic and dedicated professional with experience at Banner Thunderbird Medical Center, excelling in patient communication and safety. Proven ability to resolve complaints swiftly, enhancing patient satisfaction. Skilled in training new staff and fostering teamwork, while maintaining high standards of service and confidentiality in fast-paced environments. Skilled in Serving and Customer Service and Satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Transporter

Banner Thunderbird Medical Center
02.2024 - Current
  • Adapted quickly to changing priorities during busy shifts, ensuring smooth operations and team support.
  • Addressed patient complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on Hospital standards and best practices.
  • Resolved patient complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Castles N Coasters
05.2021 - 06.2024
  • Provided exceptional customer service in high-volume dining environment, ensuring guest satisfaction and repeat business.
  • Delivered food and beverages efficiently, adhering to safety and hygiene standards throughout service.
  • Collaborated with kitchen staff to ensure timely food preparation and order accuracy during peak hours.
  • Trained new servers on menu knowledge, service protocols, and customer interaction techniques.
  • Managed cash handling processes accurately, including processing payments and balancing registers at shift end.
  • Resolved customer complaints promptly, maintaining a positive dining experience through effective communication skills.
  • Assisted in maintaining cleanliness and organization of dining area, contributing to overall restaurant ambiance.

Customer Service Representative

The Home Depot
04.2019 - 10.2021
  • Assisted customers with inquiries, providing accurate information and support.
  • Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
  • Utilized CRM software to track and manage customer interactions effectively.
  • Collaborated with team members to enhance service delivery processes.
  • Conducted product demonstrations to educate customers on features and benefits.

Education

High School Diploma -

Moon-Valley High School
Glendale, AZ
05.2023

Emergency Medical Technician -

Glendale Community College
Glendale, CA
03.2024

Skills

  • Patient communication
  • Patient safety
  • Patient confidentiality
  • Customer service
  • Basic life support certification
  • Serving food and beverages
  • Meal serving
  • Serving customer needs

Certification

  • Food Handlers Certification
  • Basic Life Support Certification
  • CPR Certification

Work Type

Full Time

Work Location

On-Site

Timeline

Patient Transporter

Banner Thunderbird Medical Center
02.2024 - Current

Server

Castles N Coasters
05.2021 - 06.2024

Customer Service Representative

The Home Depot
04.2019 - 10.2021

High School Diploma -

Moon-Valley High School

Emergency Medical Technician -

Glendale Community College

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