Travis Katcher
Woodland Park
Summary
Very productive and effective individual with great problem solving skills. Hardworking as well as extremely motivated to succeed in every aspect. Looking for a team to grow with while inspiring others to go above and beyond. Flexible as well as strongly determined to drive productivity while keeping high moral to ensure excellent customer experiences.
Overview
12
12
years of professional experience
Work History
Store Manager
Natural Grocers
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Lead Technician
Max's Mobile Auto Detailing
05.2020 - 12.2021
- Manage business operations
- Travel to clients homes for detailing needs
- Manage client information through protected schedule software
- Detailed clients vehicles
- Services include; waxing, buffing, washing, head light restorations, tire care, interior deep cleaning, sap removal, adhesive removal, as well as stain removal
- Communicated with clients frequently through email, call, text, or in person
- Directed teams of associates to perform certain tasks and give exceptional results
- Private contractor
Store Support Manager
Walmart Supercenter
01.2015 - 05.2020
- Cross trained in multiple departments of the store ranging from cashiering to operating heavy machinery such as lifts to the selling of firearms
- Duties changes from day to day but included; performing excellent customer service, creating schedules, returning left products, speaking to upset customers, resolving associate issues, staging products to improve customer satisfaction as well as reviewing budgets for P&L
- Traveled to other locations when needed to perform duties needed
- Attended performance meetings to go over company metrics to create plans to execute our goals
Crew Member
Panino's Westside
06.2014 - 01.2015
- Operated large mixers, grills, and dough rollers in compliance with food safety protocols
- Used specific tools and ingredients to recreate recipes to serve our customers
- Worked in very fast paced environment where strong communication skills are needed at all times
- Many shifts would require the flexibility of opening, mid shift, and closing the restaurant
- Prepared and served food in timely manner
- Operated grills and fryers
- Performed cleaning duties according to food and safety health guidelines
Crew leader
Sonic Drive-In
07.2013 - 03.2014
- Flexibility in working all shifts required to maintain stable work flow and serve our customers
- Lead my team members through operations such as cleaning procedures, daily customer service, food safety, and food production
- Tasked with proper training of new members in all operations of order receiving, cleaning procedures, food safety, food prep, and customer satisfaction
- Held crew meetings to help inspire productivity and ensure comfortable work place environment
- Operated cash register as well as took customers orders while being friendly, fast, and accurate
- Prepped customers food whether it was the grill, fryer or sandwich station
- Performed opening and closing duties in fast and proper manner
- Cleaning and following proper food safety protocols on every day basis
Education
GED -
Colorado State Department of Education
Colorado Springs, CO01.2013
Skills
- Time management
- Works well in fast paced environment
- Inspires and motivates others
- Captivates through creativity
- Manages and understands reports
- Team management
- Flexible
- Sociable
- Quick learner
Accomplishments
- Granted incredible opportunities to grow quickly within companies in short spans of time
- Performed excellent customer service, created schedules, resolved associate issues, staged products to improve customer satisfaction
- Traveled to other locations when needed to offer assistance in operations
Timeline
Store Manager
Natural Grocers
04.2022 - Current
Lead Technician
Max's Mobile Auto Detailing
05.2020 - 12.2021
Store Support Manager
Walmart Supercenter
01.2015 - 05.2020
Crew Member
Panino's Westside
06.2014 - 01.2015
Crew leader
Sonic Drive-In
07.2013 - 03.2014
GED -
Colorado State Department of Education
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