Travis Keyser
Glen Allen,VA
Summary
Proven Service Advisor with a track record of enhancing customer satisfaction and exceeding sales targets at Haley Toyota. Demonstrates exceptional problem-solving and customer service skills, fostering trust and loyalty. Skilled in multitasking and maintaining attention to detail in fast-paced environments, significantly improving service department efficiency.
Overview
33
33
years of professional experience
Work History
ASM
Haley Toyota of Richmond
01.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Answered service department phone and responded promptly to questions and messages.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
Service Advisor
Brown's Volkswagen
09.2004 - 12.2006
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Service Advisor
Haynes Jeep
02.1992 - 11.2006
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Education
High School Diploma -
Huguenot Academy
Powhatan, VA06-1990
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Attention to detail
- Multitasking
Timeline
ASM
Haley Toyota of Richmond
01.2007 - Current
Service Advisor
Brown's Volkswagen
09.2004 - 12.2006
Service Advisor
Haynes Jeep
02.1992 - 11.2006
High School Diploma -
Huguenot Academy
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