Travis Knutz
Filer,ID
Summary
A seasoned Service Advisor with a proven track record at Stotz Equipment, I excel in customer engagement and technical support, ensuring high-quality service delivery. My expertise in coordinating maintenance and fostering interdepartmental collaboration has significantly enhanced operational efficiency. Renowned for a strong work ethic and exceptional team supervision, I consistently achieve and surpass targets. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
5
5
years of professional experience
Work History
Service Advisor
Stotz Equipment
Twin Falls, ID
09.2024 - Current
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Resolved customer complaints in an efficient and courteous manner.
- Collected deposits or payments and arranged for billing.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
Service Advisor
HD bobcat
Twin Falls, ID
04.2024 - 09.2024
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Field Service Supervisor
Belkorpag
Merced, CA
02.2022 - 04.2024
- Organized and supervised field service team to ensure timely completion of assigned tasks.
- Created and implemented preventive maintenance programs for customer equipment.
- Developed and maintained positive relationships with customers, providing technical advice and support when needed.
- Maintained detailed records of all service calls, repairs, parts used, labor costs.
- Collaborated with other departments to ensure that customer requests were addressed in a timely manner.
- Ensured compliance with company policies and procedures related to field services.
- Assigned work orders based on technician availability and skill level.
Construction Worker
Primo Construction LLC
Beaverton, OR
03.2021 - 02.2022
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Mixed concrete, mortar and other materials to prepare building material.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Inspected work areas for safety issues before beginning any task.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Followed blueprints or engineering plans to determine the best methods of assembling structures.
- Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
- Transported materials from one site location to another using trucks or trailers.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Measured distances accurately using tape measures or laser measuring devices.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
Service Technician
Trek Bicycle
Happy Valley, OR
11.2019 - 09.2021
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Tested repaired items to ensure functionality before returning them to customers.
- Assembled components into complete systems following blueprints or other instructions.
- Provided training on the safe usage of equipment when needed.
Education
DT Swiss Certified Wheel Builder / Pro Repair Shop Operations - Wheel Building / Advanced Bicycle Repair
United Bicycle Institute
Ashland, OR12-2012
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06-2008
Some College (No Degree) - Automotive Mechanics
Chabot College
Hayward, CASkills
- Coordinating Maintenance
- Coordinating Projects
- Preventive Maintenance
- Maintenance Planning
- Team Supervision
- Equipment Maintenance
- Customer Engagement
- Customer Service Expert
- Technical Support Understanding
- Interdepartmental Collaboration
- Customer Service Understanding
- Safety Processes And Procedures
- Work Orders
- Work Order Prioritization
- Courteous And Professional
- Valid Driver'S License
- Mechanical Background
- Onboarding And Mentoring
- Office Administration
- Records Management
- Service Delivery Management
- Workflow management
- Price quoting
- Strong work ethic
Timeline
Service Advisor
Stotz Equipment
09.2024 - Current
Service Advisor
HD bobcat
04.2024 - 09.2024
Field Service Supervisor
Belkorpag
02.2022 - 04.2024
Construction Worker
Primo Construction LLC
03.2021 - 02.2022
Service Technician
Trek Bicycle
11.2019 - 09.2021
DT Swiss Certified Wheel Builder / Pro Repair Shop Operations - Wheel Building / Advanced Bicycle Repair
United Bicycle Institute
High School Diploma -
San Lorenzo High School
Some College (No Degree) - Automotive Mechanics
Chabot College
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