Travis LaDue Jr
Norfolk,NY
Summary
Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
Massena, NY
12.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Asset Protection Team Lead
Walmart
Massena, NY
05.2022 - 12.2023
- Provided technical leadership, mentorship and guidance to team members.
- Created a team of Asset Protection Associates through recruitment, interviewing, training, scheduling, and performance evaluation.
- Collaborated with other departments to ensure successful delivery of projects.
- Analyzed data trends in order to identify potential areas of vulnerability or risk.
- Identified opportunities for improvement within the department's processes and procedures.
- Coordinated investigations into suspicious activity and thefts.
- Conducted audits on high-value items to ensure accuracy of inventory records.
- Maintained up-to-date knowledge of emerging technologies and industry trends related to front end development.
- Monitored store operations for compliance with safety, security, and loss prevention regulations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Developed and implemented strategies to reduce shrinkage and protect assets.
Front End Team Lead
Walmart
Massena, NY
08.2021 - 05.2022
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed opening and closing procedures by reconciling sales records and cash transactions with various systems.
- Managed customer complaints and rectified issues to complete satisfaction.
Cashier
Walmart
Massena, NY
07.2020 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Norwood-Norfolk School
Norwood, NY06.2019
Certificate Program - Front Line Management
University of Denver
Denver, COSkills
- Display setup
- Shift checklists
- Opening and closing procedures
- Employee training
- Conflict management
- Cash transactions
- Customer Service
- ID Verification
- Drawer balancing
- Dependable and Responsible
- Active Listening
- Problem-Solving
- Incident Reporting
- Policy Enforcement
- Loss prevention strategies
- Package inspection
- Risk Management
- Loss Prevention
- CCTV Monitoring
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Cashier
Walmart
12.2023 - Current
Asset Protection Team Lead
Walmart
05.2022 - 12.2023
Front End Team Lead
Walmart
08.2021 - 05.2022
Cashier
Walmart
07.2020 - 08.2021
High School Diploma -
Norwood-Norfolk School
Certificate Program - Front Line Management
University of Denver
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