Travis Lane

▪ Develop and train incoming Express Property Adjusters

responsible for FNOL's and low complexity property

losses

▪ Manages employee performance and facilitates

professional development and career progression.

▪ Proactively identifies opportunities to improve

operational effectiveness.

▪ Selects, develops, and supports employees in

fulfillment of our Corporate Mission.

▪ Achieves optimal productivity through managing

workload volumes, staffing, training needs, and

identifying and implementing appropriate solutions.

▪ Through a variety of tools monitors and reviews

workload to ensure that all compliance requirements

are addressed appropriately, payments are accurate,

that there is consistent execution of standardized

automated processes, and properly manages the

expenses associated with adjusting a claim.

▪ Monitor quality and efficiency using call center

technologies and applications

▪ Currently leading a Pilot to understand the impacts on

operational changes in Property Express

▪ Develop and train incoming Auto non-Injury Adjusters

▪ Monitor MST compliance Letter Performance

▪ Manages employee performance and facilitates

professional development and career progression.

▪ Proactively identifies opportunities to improve

operational effectiveness.

▪ Selects, develops, and supports employees in fulfillment

of our Corporate Mission.

▪ Achieves optimal productivity through managing

workload volumes, staffing, training needs, and

identifying and implementing appropriate solutions.

▪ Through a variety of tools monitors and reviews

workload to ensure that all compliance requirements are

addressed appropriately, payments are accurate, that

there is consistent execution of standardized automated

processes, and properly manages the expenses

associated with adjusting a claim.

• Coordinated daily operations of a Headquarters Platoon, ensuring all tasks were completed effectively.
• Conducted weekly staff meetings to review progress and address any concerns or issues.
• Supervised the training of new personnel in accordance with established standards and procedures.
• Maintained records for all personnel, equipment, and supplies within the platoon.
• Developed and implemented plans for maintenance, repair, and supply needs.
• Ensured compliance with safety regulations at all times.
• Provided guidance to junior non-commissioned officers regarding policies, procedures, and standards.
• Monitored subordinate performance and provided feedback on areas of improvement.
• Assisted in the development of individual soldier goals and objectives.
• Organized transportation for personnel traveling to various locations for official duty assignments.
• Prepared periodic reports on platoon activities, accomplishments, challenges, shortfalls.
• Conducted inspections to ensure readiness of soldiers' uniforms and equipment prior to deployments.
• Served as a liaison between higher headquarters and subordinates in order to ensure effective communication flow throughout the unit.

▪ Maintain scheduling for 24 HR operations within the

Joint Air Defense Operations Center

▪ Complete evaluation reports for subordinates

▪ Review and correct evaluations written by

subordinate NCO’s

▪ Investigate, evaluate, and negotiate auto claims

presented by or against our insured to confirm coverage.

▪ Deepening relationships by recognizing life events and

understanding member needs.

▪ Illustrate intermediate knowledge of P&C insurance and

industry products, services, and processes to include

P&C insurance policy and coverages.

▪ Highly skilled in USAA claims handling and processes

and procedures.

▪ Negotiate and settle third party bodily injury claims.

▪ Handling Georgia, Alabama, and South Carolina.

▪ Served as a member of the Injury Review Team where

we use IES and Colossus to evaluate incoming bodily

injury demands.

▪ Investigate, evaluate, and negotiate auto claims presented by or against our insured to confirm coverage.

▪ Deepening relationships by recognizing life events and understanding member needs.

▪ Illustrate intermediate knowledge of P&C insurance and industry products, services, and processes to include P&C insurance policy and coverages.

▪ Highly skilled in USAA claim handling and processes and procedures

• Greeted customers and responded to inquiries in a timely manner.
• Provided customer service by answering product and service related questions.
• Processed payments using point of sale system software.
• Answered phone calls and directed them to appropriate personnel.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.

▪ Assisted with special handling over the phone

▪ Deferment and forbearance extensions