Travis Latimer
Winter Haven ,Florida
Summary
Seasoned 10 plus year Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Account Manager
TTEC Charles Schwab
03.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Managed weekly goal of above 85% for OSAT Customer Satisfaction Survey's.
Inside Sales Representative
Terminix
01.2021 - 11.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained up to 80% in excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
Inside Sales Representative
Trugreen
12 2018 - 01.2021
- Engaged with customers to build rapport and loyalty.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Exceeds Sales goals by 15-20%.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Customer Service Representative
Sykes Call Center AT&T
2 2015 - 10 2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new hires, resulting in stronger staff development and increased productivity by over 75%.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
Associate of Applied Science - Engineering Technology
ITT Technical Institute
Greenville, SC05.2010
High School Diploma -
Westside High School
Anderson, SC1999
Skills
- Consultative selling
- Relationship Building
- Cold calling
- Up-selling and cross-selling
- Handling objections
- Active listening
- Verbal and written communication skills
- CRM software and sales tools
- Time management
- Analytical skills
- Account verification
- Sales Reporting
- Time management
- Time management
- Analytical skills
Accomplishments
- Maintained retention rate of 80%
- Increased cross-selling revenue by 94%
- Coached and mentored junior representatives in QA
- Consistently exceeded monthly sales targets by 75%
- Employee of the month
Affiliations
- Member, International Association of Administrative Professionals (IAAP)
Timeline
Account Manager
TTEC Charles Schwab
03.2023 - Current
Inside Sales Representative
Terminix
01.2021 - 11.2022
Inside Sales Representative
Trugreen
12 2018 - 01.2021
Customer Service Representative
Sykes Call Center AT&T
2 2015 - 10 2018
Associate of Applied Science - Engineering Technology
ITT Technical Institute
High School Diploma -
Westside High School
Similar Profiles
Jasmine AdamsJasmine Adams
Insurance Customer Service Representative at TTEC-Progressive AutoInsurance Customer Service Representative at TTEC-Progressive Auto
Jacob BridgesJacob Bridges
Financial Services Representative at Charles SchwabFinancial Services Representative at Charles Schwab
Miranda WithersMiranda Withers
Onboarding and Educational Development at Charles Schwab & CoOnboarding and Educational Development at Charles Schwab & Co
Debra BauerDebra Bauer
Designer at Self-employeedDesigner at Self-employeed
Patrick HornePatrick Horne
Physical education teacher at Polk County School DistrictPhysical education teacher at Polk County School District