Travis Lawrence
Parts Manager
Pittsboro,IN
Summary
Seasoned Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Dependable and driven with excellent relationship-building skills. Change agile and always ready to support customer and team needs.
Overview
25
25
years of professional experience
Work History
Service Center Manager
Taylor Sudden Service
3754 N Raceway Road, Indianapolis IN 46234
06.2021 - 01.2025
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Trained new staff members on company policies and center expectations.
Parts Manager
Interstate Utility Trailer
Indianapolis, IN
12.2019 - 06.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management.
Purchasing/Parts Support Manager
Toyota Material Handling Midwest dba ProLift
Indianapolis, IN
06.2007 - 12.2019
- Adjusted procedures as needed to maximize department effectiveness
- Manage centralized purchasing team responsible for 500 purchase orders per month
- Implemented policies to reduce obsolete inventory and increase fill rate
- Submitted monthly KPI reports to senior management
- Coordinated paperwork, updated spreadsheets and maintained permanent records
- Performed monthly reconciliation of open purchasing orders
- Wrote standard operating procedures for parts department
- Created purchase orders
- Maintained productive relationships with vendors
Parts Manager
Walter Payton Power Equipment, LLC.
Lebanon, IN
02.2006 - 07.2007
- Analyzed sales trends to follow demands of customers and in-shop needs
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Performed weekly random cycle count audits per month to verify inventory accuracy and availability
- Established individual parts inventory levels to balance stock for maximum inventory turns. Maintained six inventory turns per month
- Increased order fill-rates from 15 % to 75 % during first year through monitoring daily fill rate and making reorder point or stock quantity changes as needed
Parts Manager
Avon Lawn and Garden Equipment
Fort Wayne, IN
09.2002 - 02.2006
- Trained team members in successful strategies to meet operational and sales targets
- Developed and implemented new processes for improving inventory control by locating parts by like part type and fitment
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity goals
- Reduced expense spending 25 % by securing low-cost inventory for customers to drive increased sales and improve customer loyalty
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Parts Counter
Rudd Equipment Company
Indianapolis, IN
03.2000 - 09.2002
- Processed sales transactions daily by entering purchases in computer system
- Counted inventory, tagged items and documented records of shipments received
- Persuaded customers to purchase items using consultative selling techniques
- Ordered parts from suppliers to fulfill Service Department and customer needs
- Assisted over 50 customers weekly in finding parts for individual needs
Education
High school diploma - General Studies
Cascade Senior High School
Clayton, INSkills
- Data analysis understanding
- Profit and loss understanding
- Reporting knowledge
- Process development
- Procurement expertise
- Project management
- Budget management
- Multi-tasking
- Excellent verbal/written communication
- Employee development
- Succession planning
- Staff training
- Team building and motivation
- Change management
- Complex problem solving
- Calm under pressure
Contact
Mustang96
Timeline
Service Center Manager
Taylor Sudden Service
06.2021 - 01.2025
Parts Manager
Interstate Utility Trailer
12.2019 - 06.2021
Purchasing/Parts Support Manager
Toyota Material Handling Midwest dba ProLift
06.2007 - 12.2019
Parts Manager
Walter Payton Power Equipment, LLC.
02.2006 - 07.2007
Parts Manager
Avon Lawn and Garden Equipment
09.2002 - 02.2006
Parts Counter
Rudd Equipment Company
03.2000 - 09.2002
High school diploma - General Studies
Cascade Senior High School