Travis Lee
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business goals and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity and sales. Bringing solid understanding of leadership, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Avis Budget Group
Portland, Maine
12.2018 - 04.2023
- Successfully led all daily operations of the business to generate industry leading market share and revenue of over 45 million annually
- Managed and motivated a customer service focused sales team of 12 to exceed goals and achieve ancillary revenue of over 2 million annually.
- Established effective communication between 50 employees across 6 different aspects of the business.
- Set, enforced, and optimized standard operation procedures.
Rental Sales Agent
Avis Budget Group
Bangor, Maine
04.2016 - 12.2018
- Process rentals, returns, and reservations for customers providing word class service.
- Resolved customer disputes to maintain positive relationships and increase customer satisfaction scores.
- Generate and communicate daily workflow procedures to vehicle maintenance team.
- Executed sales techniques to increase revenue.
Assistant Station Manager
Daigle Oil Company
Bangor, Maine
10.2012 - 05.2015
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, updating station excel spreadsheets.
Education
Bachelor's of Business Administration - Management Science
Husson University
Bangor, ME2015
Skills
- Sales
- Coaching and Feedback
- Fleet Distribution
- Inventory Management
- Public Speaking/Presentation
- Multi-Location Management
- Customer Service
- Leadership
Timeline
Operations Manager
Avis Budget Group
12.2018 - 04.2023
Rental Sales Agent
Avis Budget Group
04.2016 - 12.2018
Assistant Station Manager
Daigle Oil Company
10.2012 - 05.2015
Bachelor's of Business Administration - Management Science
Husson University
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