Travis Letendre
Hastings,MN
Summary
Talented Loan AdministratinManager with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Loan Administration Manager 2
05.2020 - Current
- Mortgage Closing manager for highly complexed Loans: VA Loans, New Construction, Relocation, and Direct Bill
- Model what I expect from My Team: belief that we are all working with our best intention when working with others, professionally communicate with a sense of urgency, give it all on every file, and be thankful
- Responsible for or participates in the hiring, coaching, developing, and supervising of team members, including decisions relative to performance reviews, terminations, hires, discipline, salary actions
- Build strong relationships with Team members and Partners to ensure I can execute tasks at a high level
- Encourage others to build strong relationships so they can be successful
- Utilize multiple reports daily to monitor My Team’s Growth and success
- Also, to provide coaching in the moment
- I am the excess credit SME to review some of the most complexed files to ensure they are accurate
- Participates in the formulation of work procedures such as: Taxes, VEPD/tax forms, Direct Bill, excess credits review Team, and many others
- I have partnered with several Retail support consultants to improve certain processes, such as fee allocation, sales concessions, and escrow for completions
- I have had the opportunity to mentor other closers and Leaders
- Advocate for My Team, Borrowers, and Investors.
Work Director for Mortgage Closers
12.2019 - 05.2020
- To assist and take on leadership responsibilities to help manage and enhance our Team member’s success in a positive environment
- Multitasking: multiple reports with multiple teams to see how to enhance customer closing experience
- (I.E
- Closing on time, communication, and keeping our promises.) Partnering with leadership to help ensure we are being consistent and proactive in handling customer concerns
- Courage to ask questions and offer new ideas to ensure the borrower, team members and investors are all being treated fairly, working responsibly and that our correspondence lives up to the Wells Fargo mission statement
- Leading by example and from experience
- My goal is to ensure the success of our team, so modeling a strong work ethic as well as keeping lines of communication open with my team members ensures their confidence in the workplace
- Implement daily reporting that enhances our partnership and accountability to each other
- Breaking down closing reports by each team member to see how I can enhance their pipeline management with positive and constructive coaching
- Building strong relationships with all business line partners to enhance our success
- Review reporting with partners to analyze places of growth or how to reduce risk
- Reviewing compliance concerns and proactively putting best practices in place to ensure we are staying compliant.
Mortgage Closing Specialist
Wells Fargo Mortgage
01.2017 - 12.2019
- Working with a complex and multifaceted loans that are relocation loans and new construction
- Teaming up with third parties such as Altair, Title Companies, and relocation coordinators
- Communicate at a high level with multiple Team members with Wells Fargo to ensure we close on time
- Execute a strict and detailed workday to ensure that task is completed: Accurately, compliant, and within deadlines
- Provide positive and structured reviews on peers when reviewing files
- I have advanced my knowledge and became Texas refinance certified
- I am currently working on being Trust certified
- I have been asked to co-lead the Build a Better Builder Team.
Assistant Branch Manager
Wells Fargo Bank
01.2014 - 11.2017
- Coaching the Bankers and Service managers to excel at building customer plans and Customer Service
- Interviewing and hiring Team members
- Actively coaching and training new hires on products and customer relationship building
- Developing training and coaching bankers on building customer plans
- Mentoring and developing successful bankers and tellers
- Managing and accessing appropriate risk levels
- Graduated from the Store Manager Leadership Academy
- Managed and kept compliant with technical exceptions
- Enhancing the Branches partnership will all business lines
- Managed and investigated customer complaints and partnering with Resolution Team
- Built a strong partnership with our Regional Services Senior Consultant to ensure I stay on top compliance and fraud risk due to fraud rings, customer impersonators, and other fraudulent activities to protect our customers and our company.
Personal Banker and PB II
Wells Fargo Bank
09.2012 - 11.2014
- Building long term relationships with customers and business
- Proactively supplied financial plans and excellent customer service
- Consistently met and exceeded goals on a quarterly basis
- Created lifelong relationships with customers
- Built strong partnering relationships with other business lines
- Business Advocate and developed strong relationships with business owners.
Education
EMT certificate - Criminal Justice
Inver Hills Community College
05.2011
Skills
Adapting to new challenges that come up and finding a quick and efficient way to resolve them
References Available
True
Strength Finder
- Belief
- Empathy
- Developer
- Positivity
- Adaptability
Volunteer Experience
- 2013, present, Feed My Starving Children
- 2016, Open Baskets for Mental Health
Timeline
Loan Administration Manager 2
05.2020 - Current
Work Director for Mortgage Closers
12.2019 - 05.2020
Mortgage Closing Specialist
Wells Fargo Mortgage
01.2017 - 12.2019
Assistant Branch Manager
Wells Fargo Bank
01.2014 - 11.2017
Personal Banker and PB II
Wells Fargo Bank
09.2012 - 11.2014
EMT certificate - Criminal Justice
Inver Hills Community College
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