Travis Ling
United States
Summary
Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified Information Systems Security Professional (CISSP).
Overview
16
16
years of professional experience
11
11
Certifications
Work History
IT Security Analyst
K-VA-T Food Stores Inc.
07.2019 - Current
- Administrator for company's Extended Detection and Response (XDR) solution.
- Administrator for company's Vulnerability Management Program.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Recommend improvements in security systems and procedures.
- Work with teams to develop company-wide information assurance, security standards and procedures.
- Assess incident priority based upon impact to business and escalated issues as necessary.
- Handle high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
Help Desk Technician
K-VA-T Food Stores Inc.
12.2015 - 07.2019
- Resolve Incidents Reported to Service Desk, Coordinate Resolution of Open Incidents to Appropriate Personnel Until Resolution was Achieved, Managed Timecard Sign-offs for 150 Retail Locations Weekly
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
Head Cashier/Department Head
K-VA-T Food Stores Inc. - Retail Location
10.2008 - 12.2015
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT02.2025
Skills
- Network Security
- Network Security Management
- Incident Response
- Incident Response Management
- NIST Standards
- CIS Controls
- MITRE ATT&CK Framework
- QRadar SIEM
- Elastic SIEM
- SentinelOne EDR
- Rapid7 InsightVM
- Microsoft Azure
- Microsoft Azure Security, Compliance, and Identity
- Vulnerability Management
- Risk Analysis
- Patch management
Certification
- CISSP - Certified Information System Security Professional
- SSCP - Systems Security Certified Practitioner
- CompTIA CySA+
- CompTIA Pentest+
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA Project+
- AXELOS ITIL v4 Foundations
- Azure Fundamentals
- Azure Security, Compliance, and Identity Fundamentals
Hobbies and Interests
- 3D Printing and Design
- Hiking
- Drone Flying
- Yard Work
Timeline
IT Security Analyst
K-VA-T Food Stores Inc.
07.2019 - Current
Help Desk Technician
K-VA-T Food Stores Inc.
12.2015 - 07.2019
Head Cashier/Department Head
K-VA-T Food Stores Inc. - Retail Location
10.2008 - 12.2015
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
- CISSP - Certified Information System Security Professional
- SSCP - Systems Security Certified Practitioner
- CompTIA CySA+
- CompTIA Pentest+
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA Project+
- AXELOS ITIL v4 Foundations
- Azure Fundamentals
- Azure Security, Compliance, and Identity Fundamentals
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