Travis Lyland
Brooklyn,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Jr. Mechanic
Usis Electric
New York, NY
11.2017 - 03.2020
- Worked with various types of cableways, conduits and other electrical raceways.
- Installed 125 amp apartment panels.
- Installed electrical conduit and wiring for power, controls and lighting.
- Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
- Ran feeders throughout apartments.
Barista/Shift Supervisor
Starbucks
New York, NY
06.2016 - 05.2020
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained 10 new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Accurately completed end-of-day financial tasks worth over $1000 of cash and card transactions daily.
Sales Associate
Champs Sporting Goods
New York, New York
10.2014 - 01.2016
- Helped over 50 customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to build rapport and loyalty
Youth Group Leader
P.S. 198/Stanley Isaac Center
New York, New York
09.2015 - 12.2015
- Coordinated after-school activities contributing to 20 individual student growth and development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Built productive, lasting connections with individual students.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Read and told stories to promote and support overall language development.
Front Desk Associate
Planet Fitness
New York , New York
04.2014 - 01.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked over 100 members into gym by scanning badges.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
Education
High School Diploma -
Wadleigh Secondary High School
New York06.2011
Skills
- Adobe Photoshop
- Final Cut Pro
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Hand and Power Tool Operation
- Electrical Wiring and Fixtures
Timeline
Jr. Mechanic
Usis Electric
11.2017 - 03.2020
Barista/Shift Supervisor
Starbucks
06.2016 - 05.2020
Youth Group Leader
P.S. 198/Stanley Isaac Center
09.2015 - 12.2015
Sales Associate
Champs Sporting Goods
10.2014 - 01.2016
Front Desk Associate
Planet Fitness
04.2014 - 01.2015
High School Diploma -
Wadleigh Secondary High School
Similar Profiles
Kyron SharpeKyron Sharpe
Journeyman Electrician, Foreman at USIS ElectricJourneyman Electrician, Foreman at USIS Electric
Desmond JohnsonDesmond Johnson
Electronic Systems Engineer at USISElectronic Systems Engineer at USIS
Andres PerezAndres Perez
Electrician at USISElectrician at USIS