Summary
Overview
Work History
Education
Skills
Timeline
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Travis Mack

Tampa,FL

Summary

As a skilled and experienced Flight Attendant with a background in customer service, emergency procedures, and flight safety, I have made a significant impact in the aviation industry. I possess 14 years of experience in customer service, leadership, safety and crisis management. I have consistently provided excellent customer service and ensured the safety and well-being of passengers. In addition, my experience in the Automotive industry and retail sales has allowed me to develop strong listening skills, attention to detail, problem-solving, and coordination. The combination of my past experiences and current knowledge, I bring a unique perspective to my work. I am a reliable and organized team player with excellent communication, leadership skills and qualities.

Overview

6
6
years of professional experience

Work History

FLIGHT ATTENDANT

FRONTIER AIRLINES
01.2022 - 01.2023
  • Follow safety protocols and procedures, including conducting pre-flight safety checks, demonstrating the use of safety equipment, and responding to emergencies
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Collaborate with the flight crew to ensure a smooth and enjoyable flight experience for passengers
  • Maintain open and effective communication with the flight crew, coordinating efforts to ensure a seamless travel experience for passengers
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

PROFESSIONAL RENTAL LIAISON

FORD MOTOR COMPANY
01.2021 - 01.2022
  • Represent Ford motor company as a professional rental liaison, providing exceptional customer service to rental car customers
  • Assist customers with vehicle inspection, explain rental terms and conditions, and ensure a smooth rental process
  • Coordinate with rental car agencies to manage inventory, track rental vehicles, and ensure timely and efficient operations
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.

STORE LEAD

AT&T WIRELESS
01.2018 - 01.2021
  • Train and develop team members, ensuring they have the necessary skills and knowledge to meet customer needs
  • Supported the Store Manager with administrative tasks such as payroll processing, employee scheduling, and merchandise ordering.
  • Collaborate with other store leads and management to achieve sales targets and deliver exceptional customer experiences
  • Ensure efficient store operations, including inventory management, cash handling, and store cleanliness
  • Managed visual merchandising efforts for improved product presentation that attracted customer attention.

AMAZON FLEX DRIVER

AMAZON
01.2019 - 01.2020
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
  • Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
  • Developed strong relationships with management and fellow drivers, fostering a positive work environment.

ADMISSIONS REPRESENTATIVE

THE ULTIMATE MEDICAL ACADEMY
01.2017 - 01.2018
  • Utilized CRM software to track and manage prospect communications, ensuring appropriate follow-up actions were taken in a timely manner.
  • Maintained accurate records of all interactions with prospects, resulting in improved tracking and reporting capabilities for management review.
  • Participated in interdepartmental meetings for sharing best practices and aligning goals across various departments involved in the admissions process.
  • Analyzed data trends to identify areas of opportunity for expanding outreach efforts, driving overall growth in applicant numbers.
  • Reviewed admissions applications to check students' eligibility for acceptance.

Education

Business Management -

Clark Atlanta University
Atlanta, GA

Skills

  • Customer Service
  • Emergency Procedures
  • Flight Safety
  • Attention to Detail
  • Listening
  • Problem-Solving
  • Project Management
  • Team collaboration
  • Issue resolution

Timeline

FLIGHT ATTENDANT

FRONTIER AIRLINES
01.2022 - 01.2023

PROFESSIONAL RENTAL LIAISON

FORD MOTOR COMPANY
01.2021 - 01.2022

AMAZON FLEX DRIVER

AMAZON
01.2019 - 01.2020

STORE LEAD

AT&T WIRELESS
01.2018 - 01.2021

ADMISSIONS REPRESENTATIVE

THE ULTIMATE MEDICAL ACADEMY
01.2017 - 01.2018

Business Management -

Clark Atlanta University

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Travis Mack