TRAVIS MALLARD
Newport Beach,CA
Summary
Results-oriented professional with over 10 years of sales experience, offering a strong focus on quality and technical proficiency. Eager to advance career objectives through a dynamic sales or client engagement role in the software and technology industry. Proven expertise in interpersonal communication, delivering practical solutions, and building strategic relationships to enhance company value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Automotive Rentals
Embassy Empire LLC
01.2016 - Current
- Initiated automated booking features to maintain threshold pricing for bidding on freight loads.
- Built relationships with customers and community to establish long-term business growth.
- Delivered superior customer service by effectively and efficiently responding to customer requests and resolving issues, resulting in strong relationships with clients and enhanced brand image.
- Streamlined booking request processes to enhance efficiency, resulting in 5% month-over-month growth in rental bookings.
- Compiled and analyzed profitability in effort to make adjustments using both company and marketplace data to implement competitive pricing.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Business Outreach Lead
Assuaged Foundation
02.2020 - 08.2020
- Spearheaded outreach initiatives to engage businesses, demonstrating persuasive communication skills
- Drafted compelling partnership offers and proposals, showcasing a keen understanding of business needs
- Managed projects efficiently using HubSpot and Workday, ensuring seamless workflow and tracking progress
- Strategically planned and executed web posts on hot project topics, driving engagement and visibility.
Operations Manager
MedMen
01.2017 - 01.2019
- Implemented and delegated use of digital tools for seamless communication and collaboration across teams.
- Engaged in strategic planning sessions, contributing to promotional success, and enhancing market presence maintaining local visibility.
- Monitored products with compliance risks, employing internal SaaS solutions for analysis of system-generated and physical data.
- Utilized vendor insights for comprehensive research on products, providing feedback on new products and examining compliance validity.
- Tested hardware and verified new training software, reducing potential errors and streamlining the training process.
Owner-Operator
Boost Mobile Franchise
01.2016 - 01.2018
- Identified strategic account opportunities to increase service efficiency while maintaining below 10% account service cap.
- Deployed and maintained user and mobile management device management software.
- Provided technical support to clients, addressing software operation, deployment, firmware updates, and security status checks.
- Educated clients on effective mobile device management, enhancing usability and security.
- Built and launched strategic, targeted social media campaigns to improve local engagement and visibility.
Store Manager
Sprint
03.2014 - 05.2016
- Managed workstation installation, hardware configuration, and software deployment for seamless operations
- Collaborated with the outside business team to drive B2B account initiatives for small business accounts
- Maintained efficient account management strategies, identifying opportunities to reach the client's account goals
- Conducted rigorous account audits to detect fraud risks, verified identities for robust security, and ensured compliance with industry standards
- Maintained competitive analysis of competitor company's offerings to ensure accurate approaches within account management.
Skills
- IOS, Android, and Windows OS
- Cross-Team Collaboration
- Software Integration
- Training and Development
- Sales Experience
- User Management
- Data Analytics and Reporting
- Client Relationship Management
- Needs Assessment
- Lead Qualification
Certification
Course Careers – Technical Sales Certification
ServiceNow IT Leadership – Professional Certification
Accomplishments
- Maintained a 90% area client retention rate resulting from outstanding engagement, dynamic support and personal attention to accounts.
Timeline
Business Outreach Lead
Assuaged Foundation
02.2020 - 08.2020
Operations Manager
MedMen
01.2017 - 01.2019
Director of Automotive Rentals
Embassy Empire LLC
01.2016 - Current
Owner-Operator
Boost Mobile Franchise
01.2016 - 01.2018
Store Manager
Sprint
03.2014 - 05.2016
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