Travis Maples
Property Claims Supervisor
Fernandina Beach,FL
Summary
Property claims manager with seven years of experience in claims operations and team leadership. Expertise in policyholder advocacy and cost-effective claim management, ensuring compliance with industry regulations. Proven track record of process improvements that enhance customer satisfaction and reduce claim cycle times. Skilled in mentoring adjusters and managing complex residential property claims in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Claims Service Leader, National Catastrophe Team
Allstate Insurance Co
10.2018 - 09.2025
- Interviewed, hired, and developed team of 11 field adjusters for residential property losses across all 50 states, ensuring adherence to regulations and company guidelines.
- Streamlined claim handling processes, achieving average cycle time of 1.9 days in 2025 and a 78% customer satisfaction score.
- Trained adjusters on cost efficiency in estimate accuracy and file compliance, resulting in a 92.2% internal re-inspection rate and a 3.3% economic opportunity rate on approximately $11 million in covered losses.
- Resolved high-priority claim issues through effective escalations, reducing complaints and enhancing policyholder retention.
- Balanced claim assignments among team members to align workloads with skill sets, maximizing productivity.
- Collaborated with legal and design teams to address disputed claims and mitigate risk exposure.
Field Manager
PulteGroup
09.2016 - 06.2017
- Coordinated construction schedules with subcontractors and suppliers to ensure alignment.
- Monitored project progress against goals, identifying areas for improvement.
- Oversaw quality control inspections for building projects, ensuring compliance with standards.
- Resolved on-site issues promptly to maintain construction timelines.
- Communicated directly with clients to provide updates on job progression and home maintenance education.
Project Manager
FIDUS Construction Services
03.2015 - 08.2016
- Developed project plans identifying key milestones and deliverables throughout processes.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with clients, vendors, and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Conducted daily inspections of job sites for quality and progress.
Education
Bachelor of Arts - Public Relations
Texas Tech University
Lubbock, TX 05.2001 -
Skills
- Team leadership
- Claims management
- Cost estimation
- Effective communication
- Problem solving
- Time management
- Xactimate proficiency
- Microsoft Office suite
- Data visualization with Tableau
- Business intelligence with Power BI
Timeline
Claims Service Leader, National Catastrophe Team
Allstate Insurance Co
10.2018 - 09.2025
Field Manager
PulteGroup
09.2016 - 06.2017
Project Manager
FIDUS Construction Services
03.2015 - 08.2016
Bachelor of Arts - Public Relations
Texas Tech University
05.2001 -
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