Travis Marcum
Myrtle Beach,SC
Summary
Dedicated customer service professional with extensive experience in the mortgage loan industry, recognized for a strong ability to establish rapport and foster lasting client relationships. A solid team player characterized by an outgoing and positive demeanor, consistently motivated to enhance customer satisfaction while driving company success. Expertise in optimizing quality, speed, and processes to deliver exceptional results. Articulate and energetic with a proven passion for cultivating partnerships and contributing to business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Officer
Holiday Inn Club Vacations
05.2023 - Current
- Conduct closings executing mortgage and loan documents with guest/owners
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Liaised with sales, and management teams to develop solutions and accomplish shared objectives.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Assist in training of new Quality Assurance Officers
- Conduct paperwork training classes for incoming sales staff classes
Client Relations Specialist
Hilton Grand Vacations
04.2019 - 11.2022
- Conduct closings executing mortgage and loan documents with guest/owners
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Liaised with sales, and management teams to develop solutions and accomplish shared objectives.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Investigated and resolved customer inquiries and complaints quickly.
Quality Assurance Specialist
Bluegreen Vacations
02.2015 - 04.2019
- Prepared required mortgage loan documents assuring accuracy and adhering to company standard.
- Handling payments and sensitive client information
- Closing mortgage and loan documents with guest/owners and solidifying the sale of our product
- In addition to my core responsibilities I also have assisted in training of new employees at our site as well as other sites
Education
High School Diploma -
Carolina Forest High School
Myrtle Beach, SC2009
No Degree - Core Curriculum
Horry-Georgetown Technical College
Conway, SCSkills
- Proven leadership experience
- Extensive customer service one on one with clients
- Proficient in various computer programs
- Very intuitive when problem solving
- Adaptable under challenging circumstances
- Customer Data Confidentiality
- Developing strong customer relationships
- Assist in training and development of new Quality Assurance Officers
- Conduct group paperwork training classes for incoming sales team members
Certification
- CNP - Certified Notary Public
Timeline
Quality Assurance Officer
Holiday Inn Club Vacations
05.2023 - Current
Client Relations Specialist
Hilton Grand Vacations
04.2019 - 11.2022
Quality Assurance Specialist
Bluegreen Vacations
02.2015 - 04.2019
High School Diploma -
Carolina Forest High School
No Degree - Core Curriculum
Horry-Georgetown Technical College
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