Summary
Overview
Work History
Education
Skills
Manager Experience
Technology Summary
Certification
Timeline
Generic

Joseph Massey

Grapevine,TX

Summary

Well-qualified Community Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Property Manager

Cushman & Wakefield
10.2023 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Administered operations to handle needs of more than 400 residents across 1 property units.

Community Manager

Greystar
03.2018 - 10.2023
  • Successfully managed multiple lease-ups from the beginning stages to stabilized
  • Organized and executed launch of 3 communities.
  • Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
  • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Enhanced online community engagement by creating and implementing tailored content strategies.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
  • Created valuable resources such as blog posts, whitepapers, webinars, and podcasts to educate community members on industry trends and best practices.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
  • Increased membership retention rates by developing targeted campaigns aimed at re-engaging inactive users.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Managed volunteer programs within the community, recognizing contributions made by individuals towards achieving common goals.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Championed diversity and inclusion efforts within the online community by creating safe spaces for open conversation and actively addressing any instances of discrimination or harassment.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Evaluated property conditions and recommended improvements.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Managed community within established cost constraints.
  • Created policies and procedures for successful community management.
  • Aided upper-level leaders by completing budgets reports for executive action planning.

Assistant Community Manager

Greystar
09.2014 - 03.2018
  • Manage and assist community manager to oversee operations, maintenance, administration, and improvement of properties
  • Plan, schedule, and coordinate general maintenance, major repairs, residential properties
  • Direct collection of monthly assessments, rental fees, and deposits incurred operating expenses
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
  • Act as liaisons between on-site managers or tenants and owners
  • Off Site Marketing
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental
  • Compute charges for merchandise or services and receive payments
  • Answer telephones to provide information and receive orders
  • Provide information about rental items, such as availability, operation, or description
  • Rent items, arrange for provision of services to customers, and accept returns.

Multi-Unit General Manager

Flexi Compras
01.2013 - 12.2013
  • Oversee activities directly related to making products or providing services
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Manage staff, preparing work schedules and assigning specific duties
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Network Administrator Customer Service Rep – Work Study

Cochise College
08.2012 - 11.2012
  • Improved network efficiency by implementing and managing system updates and patches.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
  • Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
  • Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
  • Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
  • Cultivated a high-performance team through hiring skilled IT professionals, providing training opportunities, and fostering a positive work environment.
  • Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
  • Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
  • Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.

Information Technology Specialist

US Army
06.2006 - 08.2012
  • Oversee activities directly related to making products or providing services
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Manage staff, preparing work schedules and assigning specific duties
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
  • Perform data backups and disaster recovery operations
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware
  • Configure, monitor, and maintain email applications or virus protection software
  • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use
  • Design, configure, and test computer hardware, networking software and operating system software
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
  • Confer with network users about how to solve existing system problems.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Streamlined IT processes for increased efficiency through the development of automated solutions.
  • Reduced network downtime with proactive monitoring and troubleshooting.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Collaborated with cross-functional teams to develop seamless integration between disparate systems.
  • Trained end-users on new software applications, increasing productivity across departments.
  • Maximized server uptime by conducting regular maintenance and implementing robust backup strategies.
  • Managed vendor relationships, negotiating contracts for cost-effective technology solutions.
  • Spearheaded IT infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
  • Developed custom applications to address unique business challenges, resulting in improved workflow efficiencies.
  • Optimized network performance by analyzing traffic patterns and making necessary adjustments to bandwidth allocation.
  • Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Implemented comprehensive disaster recovery plans to ensure business continuity in the event of an emergency situation or data loss incident.
  • Established IT policies and procedures, fostering a culture of security awareness within the organization.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
  • Championed cloud migration projects, successfully transitioning key systems to more scalable platforms.
  • Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
  • Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
  • Used ticketing systems to manage and process support actions and requests.
  • Set up network profiles, security permissions and file sharing systems.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
  • Facilitated best user experience through continuous support and communication of system changes.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Attended regular client meetings to report project progress and address questions.
  • Assisted with updating technical support best practices for use by team.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Drafted and distributed training manuals for devices used by various employees.
  • Researched product and issue resolution tactics to address customer concerns.
  • Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
  • Supervised and monitored delivery of contractual services according to SLA agreements.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Built and refined powerful machine learning models that automated decisions, prioritized work and changed behavior of products in real time.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Education

B.S. in Computer Science -

Cochise College

Skills

  • Resident Relations
  • Property Management
  • Vendor Management
  • Budgeting and Financial Reporting

Manager Experience

  • Greystar, Community Manager, 03/2018, Present, Dallas, TX
  • Greystar, Assistant Community Manager, 09/2014, 3/2018, Midland, TX
  • Flexi Compras, Multi-Unit General Manager, 01/2013, 12/2013, Midland, TX

Technology Summary

Secret, One Site, YARDI, OpsTech, SMART, HighTouch, CRM, UNIX, Windows 9X/NT/2000/XP/2K3/7, Novell NetWare, Mac OS, Oracle, Relational Databases, Cisco Call Manager, Ubiquiti, Yealink, Cisco Call Manager Express, MS Project, MS Visio, MS Office, Lotus Notes, Security +, Certified Apartment Manager (CAM)

Certification

  • Certified Apartment Manager Training - 2026

Timeline

Property Manager

Cushman & Wakefield
10.2023 - Current

Community Manager

Greystar
03.2018 - 10.2023

Assistant Community Manager

Greystar
09.2014 - 03.2018

Multi-Unit General Manager

Flexi Compras
01.2013 - 12.2013

Network Administrator Customer Service Rep – Work Study

Cochise College
08.2012 - 11.2012

Information Technology Specialist

US Army
06.2006 - 08.2012

B.S. in Computer Science -

Cochise College

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Joseph Massey