Travis McAlpine
Bangor,ME
Summary
Experienced people leader with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
21
21
years of professional experience
Work History
Store Manager
Lowes Home Improvment
Presque Isle, ME
09.2024 - Current
- Ensured compliance with safety regulations and company policies.
- Formulated strategies to enhance sales and profitability, surpassing inventory shrink plan by 16 basis points.
- Established customer service standards and monitored staff compliance.
- Analyzed customer feedback to implement operational enhancements and elevate satisfaction, increasing satisfaction scores by 12 basis points.
- Strengthened workflow productivity by hiring, managing, and developing top talent in a team of 140+ associates.
Operations Assistant
Lowe's Home Improvement
Brewer, ME
04.2018 - 09.2024
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Co-Manager
Walmart
Ellsworth, ME
09.2016 - 04.2018
- Monitored daily operations to ensure efficient workflow.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Facilitated communication between departments, ensuring timely completion of projects.
- Created detailed reports summarizing store performance metrics.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Assistant Manager
Walmart
Palmyra, ME
11.2013 - 09.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
Team Leader
Sam's Club
Bangor, ME
06.2004 - 11.2013
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance reviews to assess individual team member progress.
Education
Bachelor of Science - Exercise Science
University of Maine
Orono, ME12-2012
Skills
- Customer service
- Performance evaluation
- Financial analysis
- Operational efficiency
- Talent recruitment
- Outstanding communication skills
Timeline
Store Manager
Lowes Home Improvment
09.2024 - Current
Operations Assistant
Lowe's Home Improvement
04.2018 - 09.2024
Co-Manager
Walmart
09.2016 - 04.2018
Assistant Manager
Walmart
11.2013 - 09.2016
Team Leader
Sam's Club
06.2004 - 11.2013
Bachelor of Science - Exercise Science
University of Maine
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