Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis McCann

Tustin,CA

Summary

Dynamic leader with a proven track record. Enhancing employee productivity by over 50% through innovative AI chat bot development. Expert in project planning and fostering customer relations, excel in strategic thinking and training development. Achievements include significant churn reduction and streamlining onboarding processes, demonstrating advanced problem-solving and effective team mentoring.

Overview

18
18
years of professional experience

Work History

Project Manager/Corporate Trainer

ReviewWave
08.2022 - Current
  • Successfully launched and built an AI chat bot, that has increased employee productivity over 50%. As well as customer satisfaction, helping decrease churn by 20%.
  • Developed and created a new employee training platform and system. This has helped with employee retention.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.
  • Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Service Manager

Comforts of Home
02.2021 - 08.2022
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.

Front Office Manager

Miracle Ear
02.2020 - 02.2021
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Office Manager/Accounting Assistant

Penniwise Professional Accounting & Tax Services
12.2017 - 02.2020
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.

Customer Service Manager

Best Buy
03.2008 - 12.2017
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Attractions Supervisor

Disneyland Resort
11.2006 - 03.2008
  • Ensured strict adherence to safety protocols across all attractions, minimizing accidents or injuries among both guests and employees.
  • Managed daily operations of attractions, ensuring smooth functioning and minimal downtime.
  • Evaluated employee performance periodically, identifying areas of improvement and offering tailored support or additional training as needed.
  • Mentored new employees, sharing valuable knowledge about park operations and fostering strong teamwork within the department.
  • Handled customer complaints professionally, resolving issues quickly to maintain positive guest relations.
  • Analyzed data from guest feedback surveys to identify potential areas of improvement within the attractions department.

Education

Bachelor of Science - Business Management

Art Institute
Santa Ana, CA
12-2014

High School Diploma -

Pacific Coast High School
Tustin, CA
06-2006

Skills

  • Project planning and development
  • Advanced problem solving
  • Presentations
  • Customer relations specialist
  • Strategic Thinking
  • Training & Development

Timeline

Project Manager/Corporate Trainer

ReviewWave
08.2022 - Current

Service Manager

Comforts of Home
02.2021 - 08.2022

Front Office Manager

Miracle Ear
02.2020 - 02.2021

Office Manager/Accounting Assistant

Penniwise Professional Accounting & Tax Services
12.2017 - 02.2020

Customer Service Manager

Best Buy
03.2008 - 12.2017

Attractions Supervisor

Disneyland Resort
11.2006 - 03.2008

Bachelor of Science - Business Management

Art Institute

High School Diploma -

Pacific Coast High School

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Travis McCann