Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Travis McCord

Katy,TX

Summary

With a robust background at Rise Broadband, I excel in enhancing operational efficiency and team management. By leveraging diagnostic abilities and a positive attitude, I've led teams to exceed customer satisfaction goals. My expertise spans from technical repairs to strategic planning, underpinned by a commitment to excellence and continuous improvement. As a seasoned Supervisor, with history of effectively managing teams and overseeing operations, I pride myself on being skilled in identifying areas for improvement, implementing new processes, and fostering staff development. My biggest strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Through hard work and dedication I have successfully demonstrated significant positive impacts on workflow efficiency and team productivity as a whole.

Overview

27
27
years of professional experience

Work History

Area Manager of Operations

Rise Broadband
Houston, TX
10.2022 - Current
  • Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
  • Trained staff on new procedures or processes related to their job functions.
  • Ensured compliance with all applicable laws, regulations and organizational policies.
  • Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
  • Supported and planned various effective marketing and sales strategies.
  • Coordinated equipment sales and service functions to enhance efficiency and deliver optimum customer service.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Supervisor, Installation & Repair

Rise Broadband
Waller, TX
06.2022 - Current
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.

NFIT

Rise Broadband
Katy, TX
02.2019 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Cultivated safe working environment for members, guests and staff, responding to emergency situations via first aid deployment and crisis management skills.

Installation Technician

Rise Broadband
Baytown, TX
06.2015 - Current
  • Completed extensive job report for each service call.
  • Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Performed routine maintenance on radios to alleviate issues.
  • Participated in training classes to better knowledge my self .
  • Installed over 100's of customers over the years.
  • Collected customer signatures once installations and repairs were finished to complete fence process.
  • Coordinated maintenance and responded to repair calls for assigned sites
  • Tower climber com trained
  • Built extensive knowledge working with Cambium, and other Equipment.
  • Installed equipment, including masts, clamping, bracing, supports, antennas, cabling, and bolting.
  • Performed troubleshooting and repair over the network.
  • Built and installed sites per customer specs and maintained safe work environment daily
  • Performed routine maintenance on equipment, as needed.
  • Responded to service requests during and after business hours.
  • Set up networks and computers for business and residential customers.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Installed and configured new devices and system components.

Installer and Infrastructure

Internet America Inc.
Baytown, TX
07.2009 - 06.2015
  • Bought out by Rise Broadband.
  • I performed all the tasks that IRT and NFIT perform.

Remodeling Contractor

T'S REMODELING
Baytown, TEXAS
01.2003 - 01.2010
  • Owner of business, led project schedule, including sequencing all construction activities for efficiency. Placed bids to get the work.
  • Determined project schedule, including sequencing all construction activities for optimal efficiency.
  • Completed independent or team installations of building structures, including trim, flooring and cabinetry.
  • Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.

Pipe Fitter, Boiler Maker, Iron Worker, Multi-craf

Multi Employer Working Shutdown Jobs And Maintena
Houston, TX
07.1998 - 01.2010
  • Reviewed work plans and blueprints to ascertain all requirements for project.
  • Built and repaired air pollution equipment, including blast furnaces, process tanks, storage tanks and water treatment tanks.
  • Cut metal components to required lengths using various tools, including using metal shears, hacksaws and bar cutters.
  • Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
  • Removed boiler casings, grades, handrails, manhole and hole covers to facilitate access to boilers or other vessels for repair.
  • Studied designs, blueprints and drawings to create templates of boilers.
  • Fabricated, assembled, installed and maintained piping systems.

Education

High School Diploma -

Ross S Sterling
Baytown Tx.

Some College (No Degree) - Computer Maintenance And Networking

Lee College
Baytown, TX

Skills

  • Repair services
  • Diagnostic abilities
  • Ability to troubleshoot systems
  • Troubleshooting
  • Carpentry
  • System repairs
  • Diagnostics and troubleshooting
  • Blueprints and schematics
  • Basic computer skills
  • Replacing antennas
  • Testing network coverage
  • Structural repair
  • Competent in climbing
  • Equipment repair
  • Grounding
  • CISCO router management
  • Network maintenance
  • System upgrades
  • Network upgrades
  • Team Management
  • Relationship Building
  • Data Management
  • Friendly, Positive Attitude
  • Organizational Skills
  • Team Building
  • Customer Service
  • Computer Skills
  • People Skills
  • MS Office Suite
  • First Aid/CPR
  • Training & Development
  • Work Ethic
  • Critical Thinking
  • Problem Solving
  • PPE Use
  • Workforce planning
  • Cross-functional coordination
  • Operational efficiency
  • Warehouse management
  • Forecasting
  • Inventory monitoring
  • Staff supervision

Accomplishments

January 2023 I took the lead on the CAF audit and brought 100% compliance in my region, with my initiatives other regions where able to comply

Was awarded Rise above employee by cross functionally working with fiber construction

I have been apart of multiple projects improving the network

Timeline

Area Manager of Operations

Rise Broadband
10.2022 - Current

Supervisor, Installation & Repair

Rise Broadband
06.2022 - Current

NFIT

Rise Broadband
02.2019 - Current

Installation Technician

Rise Broadband
06.2015 - Current

Installer and Infrastructure

Internet America Inc.
07.2009 - 06.2015

Remodeling Contractor

T'S REMODELING
01.2003 - 01.2010

Pipe Fitter, Boiler Maker, Iron Worker, Multi-craf

Multi Employer Working Shutdown Jobs And Maintena
07.1998 - 01.2010

High School Diploma -

Ross S Sterling

Some College (No Degree) - Computer Maintenance And Networking

Lee College

Similar Profiles

CREATE PROFILE
Travis McCord