Travis McGowan
Jacksonville,FL
Summary
Amiable Technical Lead ready to rapidly onboard new personnel and kick start new projects. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets. Assembles effective teams by exploiting complementary competencies and collaborative employee relationships.
Overview
8
8
years of professional experience
Work History
Technical Lead
Greensite
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Streamlined workflow for the technical support team, optimizing productivity and performance.
- Developed comprehensive training materials to ensure new hires were properly equipped for success in their roles.
- Established strong relationships with clients through excellent communication skills and timely issue resolution.
- Partnered closely with sales teams in order to provide pre-sales technical advice and post-sales follow-up that resulted in increased revenue generation.
Commercial Electrician Apprentice
JA Lee
06.2016 - 07.2018
- Completed complex electrical installations with precision and efficiency, meeting project deadlines consistently.
- Troubleshot and resolved electrical issues, minimizing downtime for clients'' businesses.
- Upgraded existing electrical systems to increase energy efficiency and reduce operational costs for clients.
- Adhered to strict safety protocols during all phases of work, reducing workplace incidents significantly.
- Demonstrated strong problem-solving skills while troubleshooting complex electrical issues under tight deadlines.
Education
Associate of Science - Information Technology
Nassau Community College
Garden City, NY05.2019
Skills
- Equipment Management
- Performance Optimization
- Product Optimization
- Quality Assurance Standards
- Technological Integration
- Quality Assurance
- Problem Solving
- Cross-functional Collaboration
Timeline
Technical Lead
Greensite
05.2021 - Current
Commercial Electrician Apprentice
JA Lee
06.2016 - 07.2018
Associate of Science - Information Technology
Nassau Community College
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