Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Work Availability
Work Preference
Software
Timeline
Generic
Travis McLain

Travis McLain

Savannah,GA

Summary

  • Experienced professional with a wealth of knowledge in the customer service, healthcare and care coordination arenas. A fervent advocate, committed to providing exceptional customer experience, who is wholeheartedly devoted to healthcare equity and continuous improvement.
  • Current job seeker with strong organizational skills eager to secure an entry-level position. Ready to help your team achieve it’s goals.

Overview

17
17
years of professional experience
3
3

Certifications

Work History

Care Coordinator II - LGBTQ+ Health

Included Health
01.2023 - 02.2024
  • Committed to providing exceptional customer experience to every member, every time
  • Identifying and vetting potential healthcare providers for LGBTQ+ competency per member specifications and referring as appropriate
  • Assisting members in navigating Gender Affirming Care process in collaboration with the employer partner health plan
  • Advocating for members by working with their insurer or healthcare provider's office to identify and correct billing, coding and claims errors
  • Troubleshooting with members and answering general medical, dental and behavioral health benefits inquiries and community resource requests
  • Navigating members and providers through Prior Authorizations, Gap Exceptions, Single Case Agreements and claims submission.
  • Developed process for navigating member fertility benefits as relates to LGBTQ+ Community & Gender Affirming Care

Program Coordinator

DaVita, Inc. | Integrated Kidney Care
03.2021 - 11.2022
  • Committed to providing exceptional customer service to both external partners and DaVita field teams
  • Managed ACO collaboration portfolio of 8 Accountable Care Organizations and ~900 patients
  • Coordinated monthly meetings where myself, ACO leaders, Senior DaVita Leadership and clinic field teams come together to discuss at risk patients and ensure all resources are being leveraged to support them
  • Built, implemented, and managed a new coordinated care process in partnership with our clinics
  • Regularly communicated with DaVita’s clinics and clinical partners using outstanding customer service
  • Tracked, reported, and followed up on updates related to patient escalations and care
  • Problem-solving to build efficient communication processes
  • Prepared for and presented during meetings with leadership
  • Collaborated with cross-functional teams to develop and scale new operational processes
  • Documented new processes, as needed
  • Maintained strategic partnerships with external organizations, expanding program reach and impact.
  • Developed and maintained relationships with external partners to facilitate program operations.

Certified Dialysis Technician - Travel/ Contract

AHS Staffing
03.2020 - 03.2021
  • Improved patient outcomes by administering hemodialysis treatments accurately and efficiently.
  • Enhanced patient comfort during dialysis procedures through attentive care and proper positioning.
  • Maintained a clean and safe environment for patients, adhering to strict infection control protocols.
  • Collaborated with interdisciplinary healthcare team to provide comprehensive care for dialysis patients.

Certified Dialysis Technician - Travel/Contract

Fresenius Medical Care NA
07.2017 - 03.2020
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with a strong work ethic.

Certified Dialysis Technician - Travel/Contract

AHS Staffing
04.2016 - 07.2017
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Certified Dialysis Technician

Satellite Healthcare
10.2014 - 04.2016

Certified Dialysis Technician

Fresenius Medical Care NA
08.2011 - 10.2014
  • Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
  • Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
  • Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
  • Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.

Certified Dialysis Technician

DSI Renal
Savannah, GA
01.2014 - 08.2014
  • Excellent communication skills, both verbal and written.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked well in a team setting, providing support and guidance.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Proactively identified areas for improvement in patient care, developing and implementing targeted solutions to address identified gaps.
  • Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Served as a reliable resource for colleagues, offering guidance on dialysis procedures while fostering a supportive work environment.

Certified Dialysis Technician

DaVita
Chicago, IL
03.2011 - 08.2011
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Worked well in a team setting, providing support and guidance.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
  • Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.

Certified Dialysis Technician

Renal Advantage
Savannah, GA
12.2006 - 02.2011
  • Fulfilled the role of Facility Preceptor by effectively training new and existing staff
  • Cared for patients by providing personal assistance and ambulation.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Skilled at working independently and collaboratively in a team environment.
  • Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
  • Proactively identified areas for improvement in patient care, developing and implementing targeted solutions to address identified gaps.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Certificate - Patient Care Technician

Savannah Technical College
Savannah, GA

Associate Of Applied Science - Marketing Management

Savannah Technical College
Savannah, GA

Skills

  • Commitment to Safety
  • Customer Service & Experience
  • HIPAA/PHI
  • ICD-10 and CPT Coding
  • Medical Law & Bioethics
  • Anatomy & Physiology
  • Medical Terminology
  • Insurance Practices, Appeals, Gap Exceptions & Single Case Agreements
  • Process Improvement
  • Case Management & Care Coordination
  • Interdepartmental Collaboration
  • Healthcare Operations
  • Claims Processing
  • Documentation
  • Interpersonal Skills
  • Patient Advocacy
  • Data Analysis
  • Emotional Intelligence
  • Effective Communication
  • Conflict Resolution
  • Adaptability and Flexibility
  • Computer Literacy
  • Creating Dynamic Meeting Presentations

Volunteer Experience

  • Human Rights Campaign, Chicago Pride Volunteer
  • National Kidney Foundation, San Francisco Kidney Walk
  • Dialysis Patient Citizens, Kidney Health Educator

Certification

  • ZenDesk Customer Service - Professional Certificate - ZenDesk
  • Career Essentials in Administrative Assistance - Professional Certificate - Microsoft
  • Diversity, Equity, Inclusion & Belonging - Professional Certificate - LinkedIN Learning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceHealthcare benefits401k matchPaid time offWork from home optionPersonal development programs

Software

G Suite

Windows

Mac

Salesforce

EPIC

Cerner

ZenDesk

Atlassian Confluence

Slack

Teams

Zoom

Meets

WebEx

Looker

SAP

Monday

Excel

Tableau

Azure

Dropbox

PEARL

Meditech

EClinicalWorks

Microsoft Office

Timeline

Care Coordinator II - LGBTQ+ Health

Included Health
01.2023 - 02.2024

Program Coordinator

DaVita, Inc. | Integrated Kidney Care
03.2021 - 11.2022

Certified Dialysis Technician - Travel/ Contract

AHS Staffing
03.2020 - 03.2021

Certified Dialysis Technician - Travel/Contract

Fresenius Medical Care NA
07.2017 - 03.2020

Certified Dialysis Technician - Travel/Contract

AHS Staffing
04.2016 - 07.2017

Certified Dialysis Technician

Satellite Healthcare
10.2014 - 04.2016

Certified Dialysis Technician

DSI Renal
01.2014 - 08.2014

Certified Dialysis Technician

Fresenius Medical Care NA
08.2011 - 10.2014

Certified Dialysis Technician

DaVita
03.2011 - 08.2011

Certified Dialysis Technician

Renal Advantage
12.2006 - 02.2011

Certificate - Patient Care Technician

Savannah Technical College

Associate Of Applied Science - Marketing Management

Savannah Technical College

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Travis McLain