Travis Mcmullen
Bountiful,UT
Summary
Self-motivated Carpet Technician applying strong multitasking and organizational abilities to meet customer needs. Excellent communication and project management skills. Track record of delivering impeccable work. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Carpet Technician, Manager, Trainer
A fresh look carpet cleaning
West Jordan, UT
05.2009 - Current
- Conducted inspections of carpets to determine necessary treatments or repairs.
- Cleaned carpets using a variety of techniques, such as steam cleaning, shampooing, dry-cleaning, and spot removal.
- Repaired damaged carpets by patching holes, replacing sections of worn carpet, and re-strhing existing carpets.
- Inspected for stains and other damage before beginning work and treated accordingly with appropriate solutions.
- Provided customers with information about the best methods of caring for their carpets in order to extend the life of the product.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided support for trainers in order to ensure successful delivery of courses.
- Resolved any issues raised by participants during the training session in a timely manner.
- Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Collaborated with internal business partners to create industry-specific course content.
- Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Created and offered additional materials to enhance training.
Education
High School Diploma -
Granite Peaks
Salt Lake City, UT06-2006
Skills
- Edge Joining
- Padding installation
- Carpet stretching
- Organizational abilities
- Quality assurance standards
- Tool management
- Financial Management
- Marketing
- Expense Tracking
- Strategic Planning
- Workforce Management
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Time Management
- Staff Training and Development
- Customer Relationship Management (CRM)
- Business Planning
- Team Leadership
- Complex Problem-Solving
- Project Management
- Payment Collection
- Planning and coordination
- Computer technology
- First Aid
- Group and individual instruction
- Materials Organization
- New Hire Training
- Subject matter expertise
- Customer Needs Assessment
- Flooring Installation
- Team Oversight
- Customer Service
- Inventory Management
- Measuring skills
- Excellent Communication
- Adaptability
- Decision-Making
- Self Motivation
- Professional Demeanor
- Team Collaboration
- Reliability
- Time management abilities
- Attention to Detail
- Goal Setting
- Problem-solving aptitude
- Task Prioritization
- Documentation skills
- Active Listening
- Team building
- Adaptability and Flexibility
- Basic mathematical abilities
- Professionalism
- Multitasking
- Organizational Skills
- Relationship Building
- Analytical Thinking
- Appointment Scheduling
- Scheduling
- Product Knowledge
- Paperwork Processing
- Data Entry
- Account updating
- Complaint resolution
- Route Management
- Documentation
- Consultative Sales
- Coordination
- Sales closing
- Quality Assurance Controls
- Reading Comprehension
- Professional telephone demeanor
- Courteous demeanor
- Quality Control
- Shipping and receiving understanding
- Computer Proficiency
- Positive and professional
- Team Development
- Building rapport
- Prioritization
- High-energy attitude
- Microsoft Office expertise
- Process Optimization
- Microsoft Office Suite
- Microsoft Outlook
- Staff Training
- Customer consulting
- Payment Processing
- De-Escalation Techniques
- Account Management
- Typing 35 WPM
- Business development understanding
- Conflict Resolution
- Problem Resolution
- Microsoft PowerPoint
- Escalation management
- Project management abilities
- Multi-Task Management
- Materials Loading
- Emergency Response
- Equipment Troubleshooting
- Teamwork and Collaboration
- Effective Communication
- Continuous Improvement
- Heavy Lifting
- Product verification
- Warehouse Safety
- Loading and unloading
- Load Balancing
- Vehicle Inspection
- Equipment Operation
- Quality Assurance
- Order Verification
- Goods Transport
- Time management skills
- Tractor-trailer driving
- Defensive driver training
- Punctual and Reliable
- Responsible driver
- Equipment monitoring
- Database Management
- Safe Driving Record
- Excellent sense of direction
- Clean Driving Record
- Positive Attitude
- Valid Driver's License
- Emergency response training
- Confidentiality understanding
- Safety Protocols
- Transportation Regulations
- switcher safety protocalls
Timeline
Carpet Technician, Manager, Trainer
A fresh look carpet cleaning
05.2009 - Current
High School Diploma -
Granite Peaks
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