Travis Miller
Naples ,ME
Summary
Results-driven Team Leader with a proven track record in managing schedules, inventory, and team performance. Recognized for enhancing operational efficiency and delivering exceptional client support. Proficient in Microsoft Office and Excel, leveraging these tools to streamline processes and improve productivity. Aiming to apply leadership skills to drive further success in a dynamic environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
PSL Services/Strive
Portland, ME
10.2021 - Current
- Monitored employee performance, providing guidance and direction when necessary.
- Trained new employees on company policies and procedures.
- Provided feedback on employee performance reviews as needed.
- Assigned tasks to team members based on individual skill sets and availability.
- Managed day-to-day operations including scheduling personnel shifts, ordering supplies, managing budgets.
- Monitored resident safety and well-being throughout the day.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Updated existing data records and deleted unnecessary files.
Training Specialist
Target
Portland , ME
07.2016 - 10.2021
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assisted with the development of online learning modules for remote learners.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
Education
Associate of Arts - Liberal Arts Degree
Southern Maine Community College
South Portland06.2012
Skills
- Schedule Management
- Work Delegation
- Staff Management
- Process Monitoring and Improvement
- Patient management
- Care delivery
- Program Management
- New hire training
- De-escalation techniques
- Data entry
- Event planning
- Event preparation
- Guest relations
- Employee scheduling
- Health and safety compliance
Accomplishments
- Employee of the year nominee
- Perfect attendance award
- Leadership Training
- Direct Course Training
Certification
- CRMA certified
- CPR/AED certification
- First Aid Certification
References
References available upon request.
Timeline
Team Lead
PSL Services/Strive
10.2021 - Current
Training Specialist
Target
07.2016 - 10.2021
Associate of Arts - Liberal Arts Degree
Southern Maine Community College
- CRMA certified
- CPR/AED certification
- First Aid Certification
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